U.S. IVR Systems Market

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This study covers an in-depth analysis of the IVR market including a breakout by port sizes, end user markets and distribution channels. We also provide an analysis of critical success factors and vendors that have achieved them. Insights on hosting, SALT vs VXML and self-service are also offered.

Table of Contents

U.S. IVR Systems Market, U.S. IVR Systems Market 2003Market OverviewExecutive SummarySummary of Major FindingsMarket ChallengesMarket Engineering MeasurementsMarket & Technology TrendsMarket AnalysisMarket DriversMarket RestraintsRevenue ForecastPercent of Revenues by Port SizePercent of Revenues by ChannelPercent of Revenues by End User TypePricing AnalysisCompetitive AnalysisCompetitive StructureMarket Share Analysis and Top Vendor ProfilesMarket InsightsTo Host or Not To Host: That Is The QuestionSALT VS VXML : David Vs Goliath?Self-Service: Hype or Hope?Strategic AnalysisCritical Success Factors & VendorsStrategic RecommendationsFrost & Sullivan Award - Business Development Strategy




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