U.S. Residential DSL Access Services Markets: Competitive Analysis of Carriers & ISPs

Description

The U.S. consumer digital subscriber line (DSL) market is dominated by the four regional Bell operating companies (RBOCs) that controlled 85% percent of all DSL subscribers in the U.S. at the end of 2002. Although the RBOCs have been slow in deployment of DSL access, lately they have made significant strides in improving the DSL provisioning and customer acquisition process. On the residential DSL access front, the increasing usage of self-install capabilities and the growing DSL provider partnerships with large content specialists such as MSN and Yahoo are facilitating market reach to additional target markets. Overall, the outlook for DSL providers remains bright as consumer demand for broadband services continues to grow.