U.S. Web Conferencing End-User Survey

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The purpose of this study was to provide a deeper insight into end user trends on Web conferencing usage and aid industry participants in capitalizing on the market potential through informed decision making.

The key objectives of this study are to provide an insight into the:

•Usage and frequency of Web conferencing in enterprises
•Importance of Web conferencing in enterprises
•Key benefits and barriers to using Web conferencing in enterprises
•Characteristics and trends of future decision makers

Table of Contents

U.S. Web Conferencing End-User Survey, IntroductionKey InsightsOverview of Web ConferencingFuture Direction of ConferencingIntroduction and MethodologyIntroductionMethodologyRespondent ProfileParticipants Vs Decision-MakersRespondent Profile by Role or Position in CompanyRespondent Profile by Industry RepresentedRespondent Profile by Company SizeRespondent Profile by Number of Company SitesRespondent Profile by Company LocationsRespondent Profile by Conferencing Technologies Used U.S. Web Conferencing End-User Survey, Web Conferencing Market AnalysisDecision-MakersNumber of Employees Using Web Conferencing ServicesFrequency of Any Web Conferencing Events Within The CompanySource of Company's Web Conferencing ServiceRelative Importance of Service FeaturesKey Benefits to Web ConferencingKey Barriers to Web ConferencingWeb Conferencing Importance Ratings By ActivityParticipantsFrequency of Web ConferencingProportion of Internal and External Web ConferencesProportion of Simple File Sharing Vs CollaborationKey Benefits of Web ConferencingKey Barriers to Web ConferencingUse of Web Conferencing Service Providers U.S. Web Conferencing End-User Survey, ConclusionFuture Developments: Decision-MakersFuture Investment PrioritiesDistribution of Estimated Budget for 2005Plans for Next Year's BudgetPercentage of Capital Expenditure Allocated to Conferencing Technologies in The FutureROI Measurement Efforts for Conferencing and Collaboration TechnologiesFuture Purchase Plans for Next 1 to 2 YearsSummaryRecommendations For Market Participants




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