Unified Communications (UC) Applications and Services Market in India, H1 CY 2016 Update

A Close Knit Relationship Between UC Vendors and Service Providers Would Remain Instrumental for Overall Growth of the UC Market in India

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With companies and businesses going global, employees, customers, and business partners remain spread across multiple geographies. Even enterprises are encouraging its employees to ‘work-from-home” to avoid travelling to office and to offer flexibility to the work environment. The concept of enterprise mobility is on the rise and Bring Your Own Device (BYOD) is a recent technological trend in business. To keep in sync with these trends, UC plays a significant role in bridging the gap between employees, customers, and stakeholders thereby, making communication and collaboration seamless and inducing fast decision making.This research study analyzes the state of the UC market during the first half of CY 2016.

Table of Contents

Unified Communications (UC) Applications and Services Market in India, H1 CY 2016 UpdateExecutive SummaryKey FindingsKey Findings (continued)Research MethodologyResearch MethodologyMarket Segmentation and DefinitionsUnified Communications SegmentationDefinitions—UC ApplicationsDefinitions—UC Applications (continued)Definitions—UC Applications: Video Conferencing InfrastructureDefinitions—UC Applications: Video Conferencing EndpointsDefinitions—UC Services: Audio Conferencing ServicesDefinitions—UC Services: Hosted/Managed Video Conferencing ServicesDefinitions—UC Services: Web Conferencing ServicesDefinitions—UC ServicesDefinitions—UC Services (continued)Notes and AssumptionsUC Product And Services Stack ScopeIntroduction to the Indian Unified Communications Applications and UC-as-a-Service (UCaaS) Market—Market TrendsUnified Communications Applications Trend in IndiaUCaaS Trends in IndiaDrivers and Restraints Market DriversDrivers ExplainedMarket RestraintsRestraints ExplainedOverall Market Highlights—UC Applications Versus UC ServicesMarket Metrics—Understanding the State of the UC Market in IndiaSegment Share AnalysisSegmentation AnalysisRevenue Segmentation AnalysisVertical Analysis—UC ApplicationsVertical Analysis—UC ServicesHorizontal AnalysisMarket Share Analysis by ParticipantsUC Applications Market—Overall Market Share and Recent DevelopmentsUC Applications Market—Market Share Analysis by SegmentsUC Applications Market—Market Share Analysis by Segments DiscussionUC Services Market—Overall Market Share and Recent DevelopmentsUC Services Market—Market Share Analysis by SegmentsUC Services Market—Market Share Analysis by Segments DiscussionProduct and Solution Launches and Updates—H1 CY 2016Avaya—Product and Solution LaunchCisco and Polycom—Product and Solution LaunchUC Product Comparison—Cisco vs MicrosoftKey UC Services Market Participants—Performance Comparison CY 2015 Versus CY 2016UC Start-ups—A Peek into the Indian MarketThe Prominent Indian UC Start-upsChoosing Between a Brand and Innovator—A Customer Decision MatrixLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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