Unified Communications (UC) Market in the Gulf Cooperation Council (GCC), 2016–2021

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Globally, enterprises are working together to create a connected world. This comes at a time when concepts such as employee mobility, Bring Your Own Device (BYOD) and work from home are seeping fast into the corporate ecosystem. Employees are given flexibility of work, so as to avoid the regular travelling to office. Simultaneously, businesses remain connected with customers across multiple geographies over conferencing services, email, and Internet Protocol (IP) telephone networks to bridge the communication gap while avoiding physical travel. In a nutshell, collaboration solutions play a key role in binding stakeholders in business: customers, employees, suppliers, and decision makers, by making communication seamless across channels, devices, and touchpoints.
This research service analyses the state of the collaboration (unified communications applications and services) market in the GCC region. As this part of the world is among the emerging markets, it offers substantial growth opportunities for UC vendors and services providers. Governments in Saudi Arabia, UAE, and Bahrain are making high investments in digitalization and economic development which, as a result, would help the acceptance of collaboration solutions.
This Frost & Sullivan study starts with defining the various UC applications and services segments, the Mega Trends affecting growth, a look into how these trends have changed over the years, and their impact on the overall development of UC in the GCC. Various market drivers and restraints are identified. These are expected to shape the future of collaboration. In-depth market sizing and estimations are done till 2021 for UC applications and services separately and an understanding is created around major industry verticals and horizontals. Finally, the research provides an analysis of the UC market across each of the six GCC nations that are expected to grow substantially. The study is expected to be helpful for UC application vendors, service providers, investors, market evangelists, and government bodies in gauging the current market scenario and future potential till 2021.
Key Questions This Study Will Answer:
(1) What is the current state of the overall UC applications and services market across GCC countries?
(2) What are the specific drivers and challenges to growth for UC in GCC?
(3) What is the market size of UC applications and services. How is the vertical split and what are the trends?
(4) What would the market look like by the end of 2021?
(5) How are each of the countries (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, and Oman) currently performing and what potential do they hold till 2021?
(6) What are the top growth opportunities for companies in the GCC?

Table of Contents

Executive SummaryKey FindingsKey Findings (continued)Key Findings (continued)Market Engineering MeasurementsCEO’s PerspectiveMarket OverviewScopeUnified Communications SegmentationDefinitions of UC Applications Definitions of UC Applications (continued)Definitions of UC Applications (continued)Definitions of UC Applications (continued)Definitions of UC Services Definitions of UC Services (continued)Definitions of UC Services (continued)Definitions of UC Services (continued)Definitions of UC Services (continued)Research ObjectivesKey Notes and AssumptionsKey Notes and Assumptions (continued)Key Questions This Study Will AnswerMega Trends and Industry Convergence ImplicationsMega Trends—Industry Verticals Impacting UC Adoption in the Region Mega Trends—Industry Verticals Impacting UC Adoption in the Region (continued)Market Trends—UC Segmentation by Applications and Services and by CountriesMarket Trends DiscussionMarket Trends—UC Segmentation by Industry VerticalMega Trends—Unified Communications Market in GCC, Past Versus PresentMega Trends—Impact on the UC Applications and Services Market, Present to FutureUC Applications Market—Key Success Factors, Past Versus Present UC Applications Market—Key Success Factors, Past Versus Present (continued)UC Services Market—Key Success Factors, Past Versus PresentOEM Trends for Offering UC Applications in GCCService Provider Trends for Offering UC Services in GCCUC Adoption as a Part of Smart Cities Initiative in the GCCUC Applications—Distribution Channel and Value Chain AnalysisUC Services—Distribution Channel and Value Chain AnalysisDrivers and Restraints—Total UC Applications and Services MarketMarket DriversDrivers Explained Drivers Explained (continued)Market RestraintsRestraints Explained Restraints Explained (continued)Forecasts and Trends—Total UC Applications and Services MarketForecast AssumptionsMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionUnified Communications Applications MarketMarket OverviewMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionPercent Revenue Forecast by CountryPercent Revenue Forecast Discussion by CountryMarket Share Analysis by VerticalMarket Share Analysis by HorizontalUnified Communications Services MarketMarket OverviewMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionPercent Revenue Forecast by CountryPercent Revenue Forecast Discussion by CountryMarket Share Analysis by VerticalMarket Share Analysis by HorizontalSaudi Arabia UC Applications and Services Market AnalysisMarket OverviewMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionUAE UC Applications and Services Market AnalysisMarket OverviewMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionQatar UC Applications and Services Market AnalysisMarket OverviewMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionBahrain UC Applications and Services Market AnalysisMarket OverviewMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionOman UC Applications and Services Market AnalysisMarket OverviewMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionKuwait UC Applications and Services Market AnalysisMarket OverviewMarket Engineering MeasurementsRevenue ForecastRevenue Forecast DiscussionGrowth Opportunities and Companies to ActionGrowth Opportunity 1: BYOD and MobilityGrowth Opportunity 2: VirtualizationGrowth Opportunity 3: SIP TrunkingStrategic Imperatives for Unified Communication Vendors and ProvidersThe Last WordThe Last Word—PredictionsThe Last Word—RecommendationsLegal DisclaimerAppendixAdditional Sources of Information on UC Applications and Services Market in GCCLearn More—Next StepsList of ExhibitsList of Exhibits (continued)List of Exhibits (continued)List of AcronymsList of Acronyms (continued)List of Acronyms (continued)The Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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