United States Automotive Parts Distributor Selection


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Table of Contents

United States Automotive Parts Distributor Selection, Executive SummaryIntroduction and OverviewIntroduction and OverviewConclusionsImportance Ratings of Competitive FactorsDistributor GradesAwardsAwardsUnited States Automotive Parts Distributor Selection, Study Overview and BackgroundOverviewOverviewService FocusService FocusFactor Importance RatingsFactor Importance RatingsParts DistributorsParts DistributorsDistributor GradesDistributor GradesObjectivesObjectivesResearch MethodologySurvey DesignData CollectionData ProcessingData AnalysisGeneral NotesGeneral NotesGlossaryGlossaryUnited States Automotive Parts Distributor Selection, Demographics of Surveyed InstallersDemographics of Surveyed InstallersDemographics of Surveyed InstallersRespondentsRespondentsShop LocationShop LocationService FocusService FocusRevenues Earned by Type of ServiceRevenues Earned by Type of ServiceSize of Shops SurveyedSize of Shops SurveyedRevenue Earned by Age of Vehicle ServicedRevenue Earned by Age of Vehicle ServicedRevenues Earned by Type of Vehicle ServicedRevenues Earned by Type of Vehicle ServicedUnited States Automotive Parts Distributor Selection, Survey Findings: Maintenance ServiceIntroductionIntroductionImportance of Competitive FactorsImportance of Competitive FactorsInstaller Ratings of FactorsDifferences in the Importance of FactorsDistribution Channels UsedDistribution Channels UsedInstaller Spending with Each ChannelCompetitive Versus Non-Competitive Dealership Parts PurchasesParts Distributors UsedParts Distributors UsedDealershipsProgram Distribution GroupsAuto Parts Retail ChainsPerformance of Major Distribution ChannelsPerformance of Major Distribution ChannelsOverall PerformancesUnited States Automotive Parts Distributor Selection, Survey Findings: Undercar RepairIntroductionIntroductionImportance of Competitive FactorsImportance of Competitive FactorsInstaller Ratings of FactorsDifferences in the Importance of FactorsDistribution Channels UsedDistribution Channels UsedInstaller Spending with Each ChannelCompetitive Versus Non-Competitive Dealership Parts PurchasesParts Distributors UsedParts Distributors UsedDealershipsProgram Distribution GroupsAuto Parts Retail ChainsPerformance of Major Distribution ChannelsPerformance of Major Distribution ChannelsOverall PerformancesComparison of Independent and Program Jobbers/WDsUnited States Automotive Parts Distributor Selection, Survey Findings: General RepairIntroductionIntroductionImportance of Competitive FactorsImportance of Competitive FactorsInstaller Ratings of FactorsDifferences in the Importance of FactorsDistribution Channels UsedDistribution Channels UsedInstaller Spending with Each ChannelCompetitive Versus Non-Competitive Dealership Parts PurchasesParts Distributors UsedParts Distributors UsedDealershipsProgram Distribution GroupsAuto Parts Retail ChainsPerformance of Major Distribution ChannelsPerformance of Major Distribution ChannelsOverall PerformancesComparison of Independent and Program Jobbers/WDsUnited States Automotive Parts Distributor Selection, Survey Findings: Engine or Transmission OverhaulIntroductionIntroductionImportance of Competitive FactorsImportance of Competitive FactorsInstaller Ratings of FactorsDifferences in the Importance of FactorsDistribution Channels UsedDistribution Channels UsedInstaller Spending with Each ChannelCompetitive Versus Non-Competitive Dealership Parts PurchasesParts Distributors UsedParts Distributors UsedDealershipsProgram Distribution GroupsAuto Parts Retail ChainsPerformance of Major Distribution ChannelsPerformance of Major Distribution ChannelsOverall PerformancesComparison of Independent and Program Jobbers/WDsUnited States Automotive Parts Distributor Selection, Survey Findings: Direct Replacement of Engines or TransmissionsIntroductionIntroductionImportance of Competitive FactorsImportance of Competitive FactorsInstaller Ratings of FactorsDifferences in the Importance of FactorsDistribution Channels UsedDistribution Channels UsedInstaller Spending with Each ChannelCompetitive Versus Non-Competitive Dealership Parts PurchasesParts Distributors UsedParts Distributors UsedDealershipsProgram Distribution GroupsAuto Parts Retail ChainsPerformance of Major Distribution ChannelsPerformance of Major Distribution ChannelsOverall PerformancesComparison of Independent and Program Jobbers/WDsUnited States Automotive Parts Distributor Selection, Comparative Analysis Across Services and RegionsImportance of Competitive FactorsImportance of Competitive FactorsComparative Analysis of Factor Importance within and across Different Service CategoriesImportance Ratings of Factors for All Services CombinedIndependent versus Program DistributorsIndependent versus Program DistributorsRegional Differences in Factor ImportanceRegional Differences in Factor ImportanceUnited States Automotive Parts Distributor Selection, Overall Survey FindingsInstaller Spending with Each ChannelUse of Each Distribution ChannelComparative Analysis of Spending by Active Customers of Each Channel across Different Service CategoriesPerformance of Major Distribution ChannelsPerformance of Major Distribution ChannelsParts Distributors UsedParts Distributors UsedDealershipsProgram Distribution GroupsAuto Parts RetailersPerformance of Major Parts DistributorsPerformance of Major Parts DistributorsFactor Grades of Major Parts DistributorsSummary of Parts Distributor PerformanceUnited States Automotive Parts Distributor Selection, RecommendationsRecommendationsRecommendationsDealership Parts CentersDealership Parts CentersProgram Distribution GroupsProgram Distribution GroupsAuto Parts RetailersAuto Parts RetailersKey Trends and Strategies Affecting Competitiveness among Parts DistributorsKey Trends and Strategies Affecting Competitiveness among Parts DistributorsUnited States Automotive Parts Distributor Selection, Market Engineering Performance AwardsFrost & Sullivan’s 2000 Market Engineering Performance AwardsFrost & Sullivan’s 2000 Market Engineering Performance AwardsAutomotive Parts Distributor Commercial Performance AwardsAutomotive Parts Distributor Commercial Performance AwardsBest of Class Award for Order AccuracyBest of Class Award for Quality of Parts OfferedBest of Class Award for Credit Terms for Part ReturnsBest of Class Award for On-Time DeliveryBest of Class Award for Ease and Speed of Order PlacementBest of Class Award for Parts WarrantiesBest of Class Award for Competency and Helpfulness of StaffBest of Class Award for Speed of Standard DeliveryBest of Class Award for Relationship Between Distributor and Repair FacilityBest of Class Award for Order Fill RateBest of Class Award for Ability to Fill Special OrdersBest of Class Award for Availability of Specific Part BrandsBest of Class Award for Ability to Make Emergency DeliveriesBest of Class Award for Part PricesBest of Class Award for Total Parts Inventory on HandBest of Class Award for Volume Discount OfferedBest of Class Award for Convenienceof Distributor Location Relative to Repair FacilityBest of Class Award for Labor WarrantyBest of Class Award for Total Part Numbers on Hand




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