United States PBX Add-On Hardware and After-Sales Support Services Markets

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Table of Contents

United States PBX Add-On Hardware and After-Sales Support Services Markets, Executive SummaryIntroduction to the PBX Support Add-On Hardware and After-Sales Support Services MarketIntroduction to the PBXSupport Add-On Hardware andAfter-Sales Support Services MarketSummary of Major FindingsMarket Growth, Opportunities, and Total ForecastAnalysis by Major SegmentCompetitive AnalysisConclusionsUnited States PBX Add-On Hardware and After-Sales Support Services Markets, Market Engineering Research MethodologyResearch ScopeObjectives and PurposeReport Structure and Market SegmentationMarket Engineering Forecasting MethodologyOverviewStrategic Significance of the Market Engineering ForecastJudging Credibility and Accuracy of Market Engineering ForecastsForecast AssumptionsGlossary of TermsList of DefinitionsList of AcronymsUnited States PBX Add-On Hardware and After-Sales Support Services Markets, Industry ChallengesIdentification of Challenges Facing the PBX Add-On Hardware and After-Sales Support Services IndustryIdentification of Challenges Facing the PBX Add-On Hardware and After-Sales Support Services IndustryCompetition and Open Standards Diminish Vendor Profitability Enhanced Features Create Increased Profit Opportunities for the Add-On MarketNew Entrants Threaten Established Market DynamicsConsolidation of Contracts putsPressure on Maintenance Providers to Integrate ServicesTransition Away from Proprietary Systems Representsa Major Change in Business Model for Established VendorsLack of Distribution Support Places Stress on Smaller VendorsDistributors’ Reluctance to Give Up “Exclusive Maintenance Rights” Stifles GrowthSlow Certification Leads to Customer FrustrationOverlap of Territories Deprives Service Providers of Valuable Revenue OpportunitiesGrowth of Non-Real-Time Communication Diminishes Importance of PBXs in EnterprisesMarket Engineering Measurement Analysis of the Total PBX Support Add-On Hardware and After-Sales Support Services IndustryIntroductionIntroductionMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket AgeRevenuesPotential RevenuesBase Year Market Growth RateForecast Period Market Growth RatePrice SensitivityCompetitorsDegree of CompetitivenessDegree of Technical ChangeMarket Engineering Research for the U.S. PBX Add-On Hardware Market 1995-2005Total Market Segment AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Competitive StructureStrategic Analysis and Forecasts of the Add-on Lines MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Market EngineeringResearch Measurement SystemPricing Strategy and Trend AnalysisCompetitive StructureStrategic Analysis and Forecasts of the Add-on Phone Sets MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureMarket Engineering Research for the U.S. PBX After-Sales Support Services Market 1995-2005Total Market Segment AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Competitive StructureStrategic Analysis and Forecasts of the PBX Installation MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureStrategic Analysis and Forecasts of the PBX Maintenance MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureStrategic Analysis and Forecasts of the PBX Moves, Adds & Changes (MACs) MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureStrategic Analysis and Forecastsof the PBX Add-on Services MarketMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive StructureUnited States PBX Add-On Hardware and After-Sales Support Services Markets, Market Engineering StrategyWhat Is Market Engineering Strategy?What Is Market Engineering Strategy?Measurement-Driven Strategy GenerationMarket Engineering Strategic RecommendationsMarket Engineering Strategic RecommendationsCorporate Management Marketing DepartmentResearch and DevelopmentSales DepartmentMarket Engineering Monitoring of the PBX Add-On Hardware and After-Sales Support Services MarketPurpose of Market Engineering Monitoring Competitive Benchmarking Profiles of CompetitorsPeriodic Survey of Needs of Customers in the PBX Add-On Hardware and After-Sales Support Services Industry Market Engineering Measurement System Creation of Plan and BudgetRegular Monitoring FrequencyReliable Measurement MethodologyCommitment of Top ManagementIntegration and Commitment of All DepartmentsMonitoring and Evaluating of Distribution ChannelsReview of the Ten Most Important Challenges to the IndustryMarket Engineering Awards for the PBX Add-On Hardware and After-Sales Support Services MarketFrost & Sullivan's 1999 Market Engineering AwardsFrost & Sullivan's 1999 Market Engineering AwardsMarket Engineering AwardsThe 1999 Market Engineering Customer Focus AwardThe 1999 Market Engineering Competitive Strategy AwardThe 1999 Market Engineering Customer Service Award




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