United States Utility Customer Information System and Outsource Billing Markets

 

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Table of Contents

United States Utility Customer Information System and Outsource Billing Markets, Executive SummaryResearch Objective and StrategyResearch Objective and StrategyIntroduction to the Utility CIS MarketIntroduction to the Utility CIS MarketScope of ResearchScope of ResearchSummary of Key ObservationsCompetitionProducts/ServicesUtility CIS CustomersConclusionConclusionUnited States Utility Customer Information System and Outsource Billing Markets, Industry Challenges and IssuesChallenges in the Customer Information Systems IndustryChallenges in the Customer Information Systems IndustryFailure to Retain Key Customers Diminishes MarketshareIneffective Call Centers Threaten Customer ConnectionOpportunistic Customers Challenge Providers to Become Opportunistic AlsoMulti-Site Energy Providers Threatened by Unsophisticated Billing Consolidation EnginesInflexibility Threatens National ExpansionAberrant Regulatory Environments Stress CIS Flexibility, Drive ChaosFaulty Communication Imperils Project DeliverablesDivergent Outsource Pricing Strategies Perpetuate Inconsistency, Testing End-User Resolve Aggressive Move Away from Legacy Systems Threatens Trust Heightened Security Risks May Threaten Outsourcing MarketsMarket Engineering Measurement Analysis of the Customer Information Systems MarketMarket Overview and DefinitionsMarket Overview and DefinitionsTotal CIS Market SegmentationTotal CIS Market Revenue and Unit ForecastTotal CIS Market Revenue and Unit ForecastResearch MethodologyMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemPresentation of Strategic Significance of MeasurementsDistributionAnnual Market GrowthMarket Growth by Compound Annual Growth RateMarket AgeMarket ConcentrationDegree of CompetitivenessNumber of CompetitorsDegree of Technical ChangeUnited States Utility Customer Information System and Outsource Billing Markets, Industry OverviewIndustry HistoryMonopoly — The "Golden Age"Oil ShockLegislation Creates Wholesale MarketUnbundlingOpen Access TariffsElectric Power Industry StructureUtilitiesRegulatory BodiesFederal Energy Regulatory CommissionPublic Utility Holding Company Act The Public Utility Regulatory Policies ActUnited States Utility Customer Information System and Outsource Billing Markets, Customer Information System Market Structure Traditional Market ArchitectureTraditional Market ArchitectureUtility Market Paradigm ShiftUtility Market Paradigm ShiftUnited States Utility Customer Information System and Outsource Billing Markets, Customer Information System Market AssessmentTotal Market AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive AnalysisUnited States Utility Customer Information System and Outsource Billing Markets, Outsource Billing Segment of the Customer Information Systems MarketTotal Market AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive AnalysisUnited States Utility Customer Information System and Outsource Billing Markets, Electronic Customer Commerce Market Total Market AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1995-2005)Pricing Strategy and Trend AnalysisCompetitive AnalysisUnited States Utility Customer Information System and Outsource Billing Markets, Market Engineering StrategyMarket Engineering Strategic RecommendationsMarket Engineering Strategic RecommendationsMarketing DepartmentBusiness Development Department




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