United States Web-Enabled Call Center Markets

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Table of Contents

United States Web-Enabled Call Center Markets, Executive SummaryIntroduction to the Web-Enabled Call Center MarketsIntroduction to the Web-Enabled Call Center MarketsSummary of Major FindingsMarket Growth, Opportunities, and Total ForecastAnalysis by Major SegmentCompetitive AnalysisConclusionsUnited States Web-Enabled Call Center Markets, Market Engineering Research MethodologyResearch ScopeObjectives and PurposeReport Structure and Market SegmentationMarket Engineering Forecasting MethodologyOverviewStrategic Significance of the Market Engineering ForecastJudging Credibility and Accuracy of Market Engineering ForecastsForecast AssumptionsGlossary of TermsList of DefinitionsList of AcronymsUnited States Web-Enabled Call Center Markets, Industry ChallengesIdentification of Challenges Facing the Web-Enabled Call Center IndustryIdentification of Challenges Facing the Web-Enabled Call Center IndustryCompanies Unable to Anticipate Changing Customer Demands Face Eroding Market PotentialRapidly Changing Technological and Web Commerce Capabilities Threaten Viability of Small Financially Challenged VendorsThe Ability to Develop User-Friendly Solutions Play a Vital Role in Market Development Privacy and Security Issues Continue to Impede Product Acceptance at the Consumer LevelSlow Migration to Truly Open Systems Limits Sales OpportunitiesInability to Present a Credible Cost-Benefit Analysis to Price-Sensitive Customers Leads to a Loss of Sales OpportunitiesInability to Increase Market Awareness and Acceptance for New Technologies Threaten Industry ViabilityEvolving Industry Compels Competitors to Create New Benchmarks for EffectivenessShortage of Skilled Technical Professionals Erodes Market PotentialCompeting Call Center Technologies Impede Growth PotentialMarket Engineering Measurement Analysis of the Total Web-Enabled Call Center IndustryIntroductionIntroductionMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket AgeRevenuesPotential RevenuesBase Year Market Growth RateForecast Period Market Growth RateSaturationPrice SensitivityNumber of ProductsCompetitorsDegree of CompetitivenessDegree of Technical ChangeMarket Engineering Research for the Real-Time Web Collaboration Software Market (1996-2006)Total Market Segment AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Unit and Revenue Forecasts (1996-2006)Market and Technology TrendsCompetitive StructureMarket Engineering Research for the U.S. Interactive Web Response Software Market (1996-2006)Total Market Segment AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Revenue Forecasts (1996-2006)Competitive StructureMarket Engineering Research for the Contact Media Integration Software Market (1996-2006)Total Market Segment AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Revenue Forecasts (1996-2006)Competitive StructureMarket Engineering Research for the Internet Protocol-Automatic Call Distributor (IP-ACD) Market (1996-2006)Total Market Segment AnalysisMarket Overview and DefinitionsMarket Engineering Research Measurement SystemMarket Engineering Research Measurement SystemMarket Engineering Revenue Forecasts (1996-2006)Pricing Strategy and Trend AnalysisCompetitive StructureUnited States Web-Enabled Call Center Markets, Market Engineering StrategyWhat Is Market Engineering Strategy?What Is Market Engineering Strategy?Measurement-Driven Strategy GenerationMarket Engineering Strategic RecommendationsMarket Engineering Strategic RecommendationsCorporate ManagementMarketing DepartmentSales DepartmentResearch and DevelopmentMarket Engineering Awards for the U.S. Web-Enabled Call Centers MarketFrost & Sullivan's 2000 Market Engineering AwardsFrost & Sullivan's 2000 Market Engineering AwardsMarket Engineering AwardsMarket Engineering AwardsAward Category: Competitive StrategyAward Category: Entrepreneurial Company Award Category: Marketing Strategy LeadershipProduct Differentiation Award Category: Product Line Strategy




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