Update on the Contact Center Outsourcing Services Market in Latin America

Domestic Business Drives Growth in a Highly Concentrated Market

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The Latin American contact center outsourcing services market experienced high growth during 2012 and 2013, mostly in domestic markets. The Latin American market is highly concentrated compared with other regions. This research service will provide metrics regarding market size, revenues by origin, offshoring destinations, and market share. Revenue breakdowns will be given by type of service, services provided, tier of competition and industry verticals. Drivers and restraints and main trends will be examined. The base year for this study is 2013.

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Update on the Contact Center Outsourcing Services Market in Latin AmericaMarket Growth & TrendsMarket Insight

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