US Telehealth Virtual Visits Market, Forecast to 2020

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This Frost & Sullivan research service presents a comprehensive analysis of the market potential and dynamics of telehealth virtual visits in the United States. It describes emerging technologies in the telehealth services market and analyses the factors driving the need to deploy virtual or video telehealth solutions across a variety of settings. It examines the business models in the market and also offers a demand analysis of telehealth virtual visits. The research indicates that increasingly, consumers will take advantage of virtual telehealth by using devices they already own, such as smartphones, tablets, or computers. Based on these factors, the usage of virtual telehealth services is likely to soar over the next five years.

It includes the drivers, challenges, forecasts and trends impacting the market. In this research, Frost & Sullivan's expert analysts examine the following market segments:

  • Services
    • Reimbursable
    • Membership
    • Out-of-pocket
  • Enablers (infrastructure)
    • Supporting systems
    • Video conferencing platforms
    • Electronic health record (EHR)

Market Overview

Enhanced Telehealth Virtual Visit Services to Revolutionize US Healthcare

Although virtual telehealth is a fast-growing market in digital and connected healthcare, the current overall usage of these services is very low. Providing high quality patient experience will serve to build a critical mass of users and jumpstart the market. Already, there is increasing interest among health plans, payers and providers to use virtual telehealth as a covered medical benefit for certain serious conditions, but not emergencies. Hence, positioning virtual telehealth as a viable and cost-effective alternative to time-consuming, slow, and expensive in-person options presents tremendous opportunities for accelerating the virtual telehealth market.

However, smaller regional and specialized telehealth service providers could suffer in the long run as large participants will likely have the scale to offer extensive telehealth services. In fact, major competitors are attempting to build virtual telehealth services on a national scale to optimize the market potential.

The number of insured patients now covered by the Affordable Care Act (ACA), along with the expansion of chronic condition and disease management needs and the anticipated shortage of physicians, will place the spotlight on virtual medical visits. Increasingly, consumers can take advantage of virtual telehealth by using devices they already own, such as smartphones, tablets or computers. Based on these factors the usage of virtual telehealth services is likely to soar over the next five years.

Table of Contents

1. Methodology
Research Goals, Objectives and Scope
Research Approach
2. Executive Summary
Key Findings
Market Drivers
Increase in insured patients stimulated by the ACA coupled with anticipated physician shortages
Expansion of chronic condition and disease management needs
Increased familiarity with desktop and mobile video services outside of healthcare is laying a strong foundation for increased use of this technology within healthcare.
Progression of healthcare consumerism is driving need for convenience in care access, time savings, and reasonable costs.
Market Restraints
Current patient views confirm that the vast majority of patients still prefer traditional in-patient doctor visits.
Patients living in rural locations have a more likely chance for reimbursable virtual doctor visits.
Security and concerns about privacy remain a significant barrier to wider interest in virtual doctor visits.
Scope and Segmentation
Market Engineering Measurements
Market Overview
Competitor Overview
Total Addressable Market
CEO’s Perspective
Key Companies to Watch—Service Providers
American Well
Teladoc
Doctor on Demand
Key Companies to Watch—Technology Enablers
VSee
Vidyo
SwyMed
Key Companies to Watch—Value-added Partners
Cellscope
iHealth
Go Telecare
3 Big Predictions
3. Market Background
Telehealth Virtual Visits
Video Telehealth
Market Overview
Segmentation
Telehealth Services
Enablers
Telehealth Virtual Visits—Market Undergoing Immense Change
Telehealth Markets—Highest Impact on Healthcare in the Next 5 Years
Video Telehealth/Virtual Visits
mHealth Platform Data Integration Cases are Expanding
Integrating with Healthcare Apps
Telehealth Virtual Visits—Building a Value Proposition
Initial Evaluation
Chronic Condition
Second Opinion
Specialty Services Tests
Telehealth Virtual Visits Value Proposition
Manageable Cost of Service?
Isolation from Germs
Less Time to Access A Doctor
4. Business Models In Telehealth Virtual Visits
Telehealth Virtual Visit Services—Key Sales Channels in Business Models
Provider
Payer
Employer
Consumer
Virtual Practice Assessment—Points for Comparison
Business Model Pricing Options
Transaction-based fee
Transaction plus added service
Subscription fees
Employer-based plans Reimbursement via Centers for Medicare and Medicaid Services (CMS) program
Reimbursement via private payers
Virtual Doctor Visit Business Model—Direct-to-Consumer
White Label Business Model
Business Model Case Study—Video Telehealth Services
Business Model Case Study—Video Telehealth Services
Video Conferencing Elements
Technology Factors
Video Conferencing Platform
Video Conferencing Equipment
5. Dynamics Catalyzing Growth
Key Telehealth Trends Influencing the Market
Barriers to Reimbursement for Telehealth are Breaking Down
The Technology Continues to Improve
A Plethora of New Guidelines Help Define Standards
Specialized Telehealth Services Take Off
Video Form Factor and Consumer Factors
Consumer Use, Rating, and Future Use of Telehealth Services
6. Forecasts and Trends—Total Market and Segment Analysis
Forecast Assumptions and Definitions
Revenue Forecast and discussion, US, 2015–2021
Revenue Forecast by Components Discussion
Virtual Visit Services Segment: Revenue Forecast, US, 2015–2021
Virtual Visit Enablers Segment: Revenue Forecast, US, 2015–2021
Revenue Forecast Discussion—Enabler Segment
Sector Comparisons : Revenue Forecast Comparison between RPM and Telehealth Virtual Visits, US, 2015 and 2020
7. Demand Analysis
Telehealth Virtual Visits Market—Penetration Analysis
Methodology—Consumer Survey Data
Use of Telehealth Services by Gender and Age
Use of Telehealth Services by Region and Income
Rating of Telehealth Services by Gender and Age
Rating of Telehealth Services by Region and Income
Likelihood to Use Telehealth Services in the Future by Gender and Age
Likelihood to Use Telehealth Services in the Future by Region and Income Likelihood to Pay for Expanded Health Analysis on Mobile Apps by Gender and Age
Likelihood to Pay for Expanded Health Analysis on Mobile Apps by Region and Income
8. Competitive Environment
Likely Market Directions—The Analyst Perspective: Telehealth Virtual Visits Market Participants by Tiers of Competition, US, 2015
Major Market Participants
Teladoc,
American Well,
MDLive,
Doctor on Demand
VSee
Vidyo
Market Share—Service Providers
Technology Value Chain
9. Telehealth Virtual Visit Providers—A Closer Look At Ten Notable Sector Participants
Financial Information, Detailed Product Offerings, clients, Key Products and Solutions, Value Proposition and Analyst Perspective of:
Teladoc
American Well (Amwell)
MDLive
Doctor on Demand
Krixi Care
Vidyo
VSee Labs
AMD Global Telemedicine
SwYmed
Avizia
Additional Telehealth Virtual Care Service Providers
Additional Telehealth Virtual Care Platforms and Devices
10. Future Perspectives- 3 Big Predictions
11. Legal Disclaimer
12. Appendix
Selected Sources
Commonly Used Telehealth Definitions
Additional Frost & Sullivan Sources of Information on Healthcare and Telehealth
Market Engineering Methodology
Learn More—Next Steps
Join Our Growth Partnership Services
Attend a Frost & Sullivan Global Event
Our 2016 Sector Predictions in Connected Healthcare

Infographic



List of Figures & Charts

1. Telehealth Virtual Visits Market: Market Engineering Measurements, US, 2015
2. Telehealth Virtual Visits Market: Key Market Restraints, US, 2016–2021
3. Telehealth Virtual Visits Market: Market Penetration, US, 2015
4. Methodology—Consumer Survey Data
5. Telehealth Virtual Visits Market: Service Providers 2015 View
6. Teladoc—Company Dashboard
7. American Well (Amwell)—Company Dashboard
8. MDLive—Company Dashboard
9. Doctor on Demand—Company Dashboard
10. Krixi Care—Company Dashboard
11. Vidyo—Company Dashboard
12. VSee Labs—Company Dashboard
13. AMD Global Telemedicine—Company Dashboard
14. SwYmed™ (SwYmed)—Company Dashboard
15. Avizia—Company Dashboard


1. US Telehealth Virtual Visits Market: Frost & Sullivan Research Methodology, 2016
2. The key drivers and restraints for the market
3. Key Companies to Watch—Service Providers
4. Key Companies to Watch—Technology Enablers
5. Executive Summary—3 Big Predictions
6. Telehealth Virtual Visits Market: Market Segmentation, US, 2015
7. Selected Telehealth/mHealth Markets with Highest Impact on Healthcare in the Next 5 Years, Top 2 Box, North America, 2014–2019
8. Selected Markets with Highest Impact on Healthcare in the Next 5 Years, Top 2 Box,
9. North America, 2014–2019
10. Telehealth Virtual Visits Value Proposition—Isolation from Germs
11. Telehealth Virtual Visit Services—Key Sales Channels in Business Models
12. Virtual Practice Assessment—Points for Comparison
13. Business Model Pricing Options
14. Telehealth Virtual Visits Technology View
15. Technology Factors
16. Key Telehealth Trends Influencing the Market
17. ACA Patient Expansion
18. Number of Physicians, US, 2013–2020
19. Chronic Condition Management
20. Consumer Use, Rating, and Future Use of Telehealth Services
21. Telehealth Virtual Visits Market: Revenue Forecast, US, 2015–2021
22. Telehealth Virtual Visits Market: Revenue Forecast by Components, US, 2015–2021
23. Virtual Visit Services Segment: Revenue Forecast, US, 2015–2021
24. Virtual Visit Enablers Segment: Revenue Forecast, US, 2015–2021
25. Telehealth Market: Revenue Forecast Comparison between RPM and Telehealth Virtual Visits, US, 2015 and 2020
26. Use of Telehealth Services in Past Two Years by Gender and Age, US, 2015
27. Use of Telehealth Services in Past Two Years by Region and Income, US, 2015
28. Rating of Telehealth Services by Gender and Age
29. Rating of Telehealth Services by Region and Income
30. Likelihood to Use Telehealth Services in the Future by Gender and Age
31. Likelihood to Use Telehealth Services in the Future by Region and Income
32. Likelihood to Pay for Expanded Health Analysis on Mobile Apps by Region and Income
33. Telehealth Virtual Visits Market Participants by Tiers of Competition, US, 2015
34. Telehealth Virtual Visits Market: Competitive Structure, US, 2015
35. Telehealth Virtual Visits Market—Service Providers: Percent Revenue Breakdown, US, 2015
36. Additional Telehealth Virtual Care Service Providers
37. Additional Telehealth Virtual Care Platforms and Devices
38. Telehealth Virtual Visits Market: Definitions for Select Terms, US, 2015



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