Virtual Agents in the Latin American Market

Virtual Agents in the Latin American Market

Companies Win 3 WaysOperational Costs Drop, Productivity Rises, and Customer Interaction Improves

RELEASE DATE
20-Aug-2014
REGION
Latin America
Research Code: 9AC4-00-02-00-00
SKU: IT00302-LA-MR_01408

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT00302-LA-MR_01408

$1,500.00

$1,125.00 save 25 %

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Description

The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power has had a relevant impact on the market by increasing the demand for products and services. In turn, some companies have begun to adopt VAs to revamp their customer service offering, most importantly due to the reduction in operational costs and the productivity increase provided by them.

Table of Contents

Key Findings

Definitions

Definitions (continued)

Definitions (continued)

Introduction—Self-service Applications

Introduction—Self-service Applications (continued)

Introduction—Self-service Applications (continued)

Introduction—Self-service Applications (continued)

Socioeconomic Impact on Customer Service in Brazil

Socioeconomic Impacts on Customer Service in Brazil (continued)

VAs—Benefits

VAs—Benefits (continued)

VAs—Early Adopters in Brazil

VAs—Main Uses

VAs—Main Uses (continued)

VAs—Selected Solutions Overview

Next IT—Company Overview

Next IT—Best Practices Case in Brazil

Genesys Prime—Company Overview

Genesys Prime—Best Practices Case in Brazil

Genesys Prime—Best Practices Case in Brazil (continued)

Bluelab—Top Success Cases in Brazil

Aivo—Top Success Cases in Brazil and Argentina

Nuance—Company Overview

Nuance—Success Case in the United States

The Last Word

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition—Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power has had a relevant impact on the market by increasing the demand for products and services. In turn, some companies have begun to adopt VAs to revamp their customer service offering, most importantly due to the reduction in operational costs and the productivity increase provided by them.
More Information
No Index Yes
Podcast No
Author Maiara Munhoz
Industries Information Technology
WIP Number 9AC4-00-02-00-00
Is Prebook No