Virtual Assistant Invasion—Will They Take Over the Contact Center

Advancements in Speech Technologies, Big Data and AI Unlock Growth Potential for Customer Care

USD 1,500.00

* Required Fields

USD 1,500.00


Be the first to review this product

Employing advancements in technologies such as artificial intelligence (AI), machine learning (ML), Big Data and Analytics (BDA), and natural language processing (NLP), VAs are emerging as viable self-service options across industries. Investigating VAs as part of an omnichannel and digital transformation strategy should be a strategic imperative for any company. This growth insight lays the groundwork for where to look and what to look for in the virtual assistant arena, and provides examples of how VAs are being deployed.

Table of Contents

Virtual Assistant Invasion—Will They Take Over the Contact CenterVirtual Assistant InvasionGrowth Insights

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.