Virtual Assistant Invasion—Will They Take Over the Contact Center

Virtual Assistant Invasion—Will They Take Over the Contact Center

Advancements in Speech Technologies, Big Data and AI Unlock Growth Potential for Customer Care

RELEASE DATE
15-Dec-2016
REGION
North America
Deliverable Type
Market Research
Research Code: 9857-00-78-00-00
SKU: IT03178-NA-MR_19272
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SKU
IT03178-NA-MR_19272

$1,500.00

$1,125.00save 25 %

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Description

Employing advancements in technologies such as artificial intelligence (AI), machine learning (ML), Big Data and Analytics (BDA), and natural language processing (NLP), VAs are emerging as viable self-service options across industries. Investigating VAs as part of an omnichannel and digital transformation strategy should be a strategic imperative for any company. This growth insight lays the groundwork for where to look and what to look for in the virtual assistant arena, and provides examples of how VAs are being deployed.

Table of Contents

Employing advancements in technologies such as artificial intelligence (AI), machine learning (ML), Big Data and Analytics (BDA), and natural language processing (NLP), VAs are emerging as viable self-service options across industries. Investigating VAs as part of an omnichannel and digital transformation strategy should be a strategic imperative for any company. This growth insight lays the groundwork for where to look and what to look for in the virtual assistant arena, and provides examples of how VAs are being deployed.
More Information
Deliverable Type Market Research
No Index No
Podcast No
Author Nancy Jamison
Industries Information Technology
WIP Number 9857-00-78-00-00
Is Prebook No