Virtual Reality and Video Streaming Entering the European Contact Centre

Virtual Reality and Video Streaming Entering the European Contact Centre

 

RELEASE DATE
04-Jul-2016
REGION
Europe
Research Code: 9B06-00-1B-00-00
SKU: IT03099-EU-MR_18777

$500.00

Special Price $375.00 save 25 %

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SKU
IT03099-EU-MR_18777

$500.00

$375.00 save 25 %

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Description

For years, analysts and contact centre professionals have been talking about the obvious advantages of using video to deliver a more modern and refined customer experience. It has taken a long time for this idea to come to fruition, and video has mainly been used as a source of information for agents or as content assets to be shared with customers.

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Virtual Reality and Video Streaming Entering the European Contact Centre

Related Research
For years, analysts and contact centre professionals have been talking about the obvious advantages of using video to deliver a more modern and refined customer experience. It has taken a long time for this idea to come to fruition, and video has mainly been used as a source of information for agents or as content assets to be shared with customers.
More Information
No Index No
Podcast No
Author Alexander Michael
Industries Information Technology
WIP Number 9B06-00-1B-00-00
Is Prebook No