Web self-service - Market Insight

Web self-service - Market Insight

RELEASE DATE
31-Mar-2005
REGION
North America
Research Code: F358-01-00-00-00
SKU: IT01956-AP-MR_11711

$795.00

Special Price $596.25 save 25 %

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SKU
IT01956-AP-MR_11711

$795.00

$596.25 save 25 %

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Description

Internet infrastructure and technology has reshaped the way organizations provide sales and technical support to their channels and customers. Propelled by rising costs of telephony support, the market for web self-service is quickly becoming a ubiquitous method of supplying and retrieving corporate product, service and technical information and data. This Insight provides a look at the major trends, adoption patterns and markets for web self-service along with summary of recommendations for participating vendors.

Table of Contents

Introduction

  • Introduction

Market Overview

  • Market Overview

Adoption Patterns

  • Adoption Patterns

Summary and Recommendations

  • Summary and Recommendations
Related Research
Internet infrastructure and technology has reshaped the way organizations provide sales and technical support to their channels and customers. Propelled by rising costs of telephony support, the market for web self-service is quickly becoming a ubiquitous method of supplying and retrieving corporate product, service and technical information and data. This Insight provides a look at the major trends, adoption patterns and markets for web self-service along with summary of recommendations for participating vendors.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number F358-01-00-00-00
Is Prebook No