What Millennials Want That Your Systems Can’t Deliver: Flexibility at a Whole New Level

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This report uses the demand characteristics of millennials as a model for identifying how CSPs should expand their business management solutions to better meet the personal engagement needs of their customers. With the evolution to DSPs in various stages of planning and implementation, this report also explains how one solution supplier partnership—MATRIXX Software and Vlocity—delivers CSPs the real-time tools that are essential for providing a “Millennialized” customer experience.

Table of Contents

What Millennials Want That Your Systems Can’t Deliver: Flexibility at a Whole New LevelSPIE 2016 #21 - June 10/2016IntroductionGlobally, Smartphones are Improving Our Digital LifestyleToday’s Business Reality: Customers are FrustratedIs Real-Time Responsiveness the Key to Differentiation?Installed Systems Lack Market ResponsivenessCSPs Can Differentiate on Customer Experience What Customers Have Achieved AlreadyStratecast - The Last WordAbout ODAMAbout StratecastAbout Frost & Sullivan




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