When the Company Talks: Improving Employee Efficiency Using Intelligent Agents

As the pace of business accelerates, a critical question for businesses is how they can afford to spend time training new employees on company systems and processes. Existing employees also present a problem as new technology is rolled out. When a return on investment (ROI) depends on people using the technology successfully and quickly, the difference between a positive ROI and a negative one is often defined by how quickly employees can learn and effectively use the technology. Intelligent agents may offer a solution to businesses struggling to maximize the participation and contribution to revenue of new and existing employees. This SPIE examines the problem of technical currency and the potential for intelligent agent technology to help businesses keep up. A key technology provider in this area is examined.