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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
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Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
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The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Increased Productivity and Cost Reduction Attract Companies to this Growing Trend
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Remote work has not yet been largely adopted in Latin America, especially due to the lack of specific legislation regarding this work modality and its use of information and communication technologies (ICTs). However, important companies in the region from different industry verticals have implemented the home-office model, partially or full-time, among departments such as marketing, sales, and technology. This Market Insight defines terms, discusses market trends and remote work regulations (Chile, Argentina, and Brazil), and offers company profiles and business cases.
Indian Contact Center Applications and Services Market, Forecast to 2022
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
North American Robotic Process Automation Market View for Customer Care, 2019
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Growth Opportunities in the North American Contact Center Market, Forecast to 2022
Cloud Contact Center Buyers Guide, North America, 2018
Contact Center Systems Buyers Guide, North America, 2018
4 Valuable Insights from the 14th Annual Customer Contact, East
Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2023
Contact Center Market Opportunities for UC Solutions
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