Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics

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This report will examine the requirements for managing the technically sophisticated field and operations workforce required to deliver, operate and maintain next generation services over next generation networks. CSP needs and challenges will be examined relative to the economic realities arising from competitive pressures in the market, and three solutions will be profiled that automate and optimize the WFM process.

Table of Contents

Workforce Management (WFM) Strategies for Changing Markets and Challenging EconomicsOSSCS 11-07Executive SummaryIntroductionBusiness DriversBusiness ChallengesMarket TrendsWFM Solution ProfilesStratecast - The Last WordAbout Stratecast

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