This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of the markets. Additionally, this provides extensive coverage of services that are delivered in each of Colombia and Peru’s local markets and those provided from these countries to others overseas. Furthermore, this research service displays isolated data regarding outsourced offshore services, excluding in-house offshore operations data.