Enterprise Communications

The convergence of Smartphones, video, messaging and freemium services are shaking up enterprise communications. Enterprises must prepare for the impact of these trends on employee communication and workflows. This has led to communications technology being the centrepiece of enterprise workflows. The ability to effectively connect with stakeholders and partners in a particular operational process is paramount to bringing time and cost based efficiency to the business. Communications have gone beyond simply driving connectivity, to contributing to overall business strategy as well as optimal customer experience.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. We pay close attention to new developments in the enterprise communications space, and how can these strategically enhance business efficiency. We look at, among other segments:

  • Routers and switches
  • TDM and IP solutions
  • P2P solutions
  • Voice and unified messaging platforms
  • VoIP and IP endpoint solutions

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 28 Nov 2023  |  Global

    Frost Radar : Ethernet Services in North America, 2023

    A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

    The carrier Ethernet services market's product life cycle has reached maturity. The wholesale and business/retail market sectors are facing challenges in terms of revenue growth rates, owing to price compression, market maturity, and increased usage of less expensive transport technologies with the advent of SD-WAN. Nevertheless, Ethernet services ...

  2. 29 Jan 2019  |  Global

    Global Video Conferencing Market Analysis, Forecast to 2023

    A Holistic Evaluation of Market Trends And Opportunities

    Only a few years ago, businesses had limited choices for implementing video conferencing. Today new market dynamics are in play and a vast smorgasbord of options is available. This report takes an end-to-end view of enterprise video conferencing across varied platforms and services. Specifically, it includes video conferencing adoption via the foll...

  3. 21 Mar 2018  |  North America

    Growth Opportunities in the North American VoIP Access and SIP Trunking Services Market, Forecasts to 2024

    Consolidation Redefines Competitive Landscape as SIP Trunking Finds New Use Cases

    The VoIP access and SIP trunking market remains on pace to become the default connection between on-premises customer platforms and the public switched telephone network (PSTN) and will feature prominently in the digital transformation efforts currently being undertaken by many forward-thinking businesses. This study focuses on next-generation voic...

  4. 01 Mar 2018  |  Global

    Growth Opportunities in the Communications Endpoints Market, Forecast to 2021

    Actionable Strategies to Accelerate Growth in a Transforming Market

    The business communications endpoints market is in a state of constant flux. Before the revolution of computers and IP communications, TDM phones, DECT phones and faxes were the main types of communications devices used for communications and collaboration. Today, and after 20 years of accelerated technology innovation, a business worker can conduc...

  5. 31 Jan 2018  |  North America

    Cloud Communications Buyers' Guide, North America, 2018

    Enabling Digital Transformation with the Right UCaaS Solution

    Digital technologies are profoundly transforming the way businesses operate and create customer value. Mobility, cloud, Internet of Things (IoT), unified communications (UC) and collaboration, artificial intelligence (AI), advanced connectivity and other technologies are enabling operational efficiencies, greater employee productivity and competiti...

  6. 03 Jan 2018  |  North America

    Latin American Conferencing Services Market, Forecast to 2023

    Strong Growth Ahead Driven by Web and Video-Based Communications

    The Conferencing Services Market in Latin America experienced solid growth in 2016, driven by fabulous performances of the hosted web and video services. While different regions and product segments are exhibiting diverse performances, the overall market defogged notably well in a challenging economic scenario. The advance of Internet protocol (IP...

  7. 22 Sep 2017  |  Global

    Growth Opportunities in the Global Professional Headset Market, Forecast to 2023

    Actionable Strategies to Accelerate Growth in a Transforming Market

    The professional headset market will continue to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity. The largest opportunity lies within professional headsets that offer PC USB connectivity and value-added features to optimize the software com...

  8. 28 Aug 2017  |  Global

    Global Audio Conferencing Endpoints Market, Forecast to 2021

    The Huddle Room Era Provides Growth Opportunities for Tabletop Audio Conferencing Endpoints

    Tight IT budgets, coupled with challenging economic environments in different world regions, deter demand for audio conferencing endpoints. In 2016, the global tabletop audio conferencing endpoints market declined by 1.6 percent in terms of revenue owing to the decrease in TDM and VoIP connectivity endpoints sales. The USB market continued to grow...

  9. 05 May 2017  |  North America

    Future-proofing On-premises UC Investments

    Finding Re-Usable Value in the Shift to Next-Generation UC Architectures

    Many businesses are migrating from legacy communications environments to cloud-based unified communications services to gain access to advanced features, facilitate budgeting, and other benefits. However, certain businesses are upgrading to next-generation premises-based solutions to benefit from advanced functionality while retaining greater contr...

  10. 23 Dec 2016  |  South Asia, Middle East & North Africa

    Internet of Things: Opportunities for Telcos in India

    The Next Growth Engine To Enable Digital Transformation Across Enterprises

    In recent years, India has been moving towards becoming a digital economy. The digital space in India has seen a lot of transformation and the Internet of Things (IoT) is a recent phenomenon. The growing adoption of Cloud in IoT services, shifting of focus to industrial IoT (IIoT), the rising market of M2M communication, and the increasing trend of...