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FAQ

Who is Frost & Sullivan?

Frost & Sullivan is global growth consulting company. We have spent more than 50 years guiding our clients toward transformational growth strategies by focusing on innovation opportunities driven by disruptive technologies, Mega Trends, emerging markets, and new business models. Today, more than ever before, companies must innovate, not only to survive, but to thrive in the future. The risks of resisting change – the “innovator’s dilemma” – no longer outweighs pursuing the safe and predictable. The consequences are too great to ignore.

Why Frost & Sullivan?

Our global research and consulting organization is uniquely positioned to not only identify growth opportunities but to also empower and inspire our clients to create visionary growth strategies for their future, enabled by our extraordinary depth and breadth of thought leadership, research, tools, events, and experience that assist our clients by turning their goals into reality. Our understanding of the interplay between industry convergence, Mega Trends, technologies, and market trends provides our clients with new business models and expansion opportunities. We are focused on identifying the “Next Big Things” in every industry we cover so our clients can reap the benefits of being early market entrants and can accomplish their “Next Big Thing”.

Our visionary spark has ignited many new startups, transformational growth strategies, investment programs, new product development projects, and technology breakthroughs. We are organized, positioned, and trained to assist our clients in the development of their transformational growth strategies.

How can I contact Customer service?

Email us for any queries estore@frost.com

Or Call our support numbers

  • Africa: +27 21 680 3260
  • Asia Pacific: +65 68900999
  • Europe: +44 (0)20 7343 8383
  • Israel: +972-9-9502888
  • Latin America: +54 11 4777 1550
  • Middle East & North Africa: +971.4.4331.893
  • North America: +1.877.463.7678
  • South Asia: +91 (0) 22 6160 6666

Is Registration mandatory for store.frost.com?

Yes,by registering with your email ID or by signing in with your LinkedIn account.  

I forgot my password. What do I do?

Go to the login window. Click “Forgot Password” and enter your registered email ID. Then follow the activation link sent to your registered email address. Click “Reset Password” and change your password.

How long does the delivery take?

Items purchased for online delivery are normally available as soon as your order is processed. You can access your purchased information by directly downloading the report. It will also be sent to your registered email ID.

 How do I use the site?

Go through the link How to Shop

How do I purchase Research Reports?

Browse through our wide range of reports based on industries, technologies, and business goals. Once you have shortlisted the reports you want to purchase, click the “Add to Cart” or “Buy Now” button to begin the ordering process. 

  • After you've reviewed the items in your Shopping Cart and decided on your final purchase, click the checkout option.
  • Make sure you’re signed into your account or create a new account if this is your first order.
  • Enter the required details and your payment information.
  • Click "Place Order Now" nd complete your purchase.
  • You will be redirected to the cybersource payment gateway
  • Once your payment is successful you will receive a confirmation regarding the same.

How can I access my account details of www.frost.com ?

After registering your existing frost.com account’s email id with store.frost.com, you gain access to read your already purchased report in store.frost.com

What types of research reports do you have?

Followings are our type of Research reports,

  • Market Research
  • Technology Research
  • Mega Trends
  • Tracker
  • Strategic Forecasting
  • Market Outlook
  • Customer Research
  • Benchmarking Quadrant
  • Database and Econometric
  • Tech Alert
  • Analyst Briefing

How does search work?

If you are looking for a specific product, enter a few keywords into the search box located at the top of the page, and we will show you all the matching results. To improve your results, try adding specific search terms in order to narrow the display of matches.

 If you want to browse a specific group of products, click on the Industries drop-down box that will list the group of industries we cover.  Alternatively, you can browse and find reports based on technologies and business goals.

For more information, you can click on the contact us or email option available on the page. 

What types of payments are accepted?

Frost & Sullivan offers a secure credit card payment process. For online orders we accept Visa, MasterCard, Discover, JCB, and American Express

Frost & Sullivan does not have access to your credit card information, and our site security is verified by Cybersource. Please be assured that your privacy and the protection of your personal information are critical to Frost & Sullivan.

What are the delivery options after I purchase the research reports?

The Option is Electronic Accessible Link – PDF.  Items purchased for online delivery are normally available as soon as your order is processed. You can access your purchased information by directly downloading the report. It will also be sent to your registered email ID.

How about Return policy?

As the nature of our information is electronically delivered, we unfortunately cannot accept the return of products that are sold or downloaded.

Please ensure that you read all the information about a report before placing your final order. Refunds will be issued in the most exceptional circumstances and at the management’s discretion. If you have any queries regarding our products and service, please contact us for assistance.

How is my Privacy protected?

Go through the link Privacy Policy

How is store.frost.com secured?

FROST & SULLIVAN does not have access to your credit card information, and our site security is verified by Cybersource. Please be assured that your privacy and the protection of your personal information are critical to FROST & SULLIVAN.

Does store.frost.com use cookies and how are they used?

Frost & Sullivan's site makes use of cookies. Cookies are used for the following purposes:

  • Site administration
  • Completing the user's current activity
  • User targeting
  • Research and development

 What do I do if I have a query on a specific product?

For further assistance, please contact our support team by sending email to estore@frost.com

Or Call our support numbers

  • Africa: +27 21 680 3260
  • Asia Pacific: +65 68900999
  • Europe: +44 (0)20 7343 8383
  • Israel: +972-9-9502888
  • Latin America: +54 11 4777 1550
  • Middle East & North Africa: +971.4.4331.893
  • North America: +1.877.463.7678
  • South Asia: +91 (0) 22 6160 6666

How can I get my customized Research reports?

Please contact our support team by sending email to estore@frost.com for customized research reports.