Communications Services Market Research Reports

The communication services market is evolving at a remarkable rate. There is a definite shift from pigeon-holed, specific services provided by non-competing players in the value chain to a more competitive, inclusive ecosystem with organizations offering bundled, end-to-end solutions. This is characterised by the sophistication of technology and consumers’ willingness to pay for more integrated, service-centric solutions.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. In the communications services market, we look at, among other segments:

  • Triple, Quad and Quint Play services
  • Operator and Network Provider Strategies
  • Technology Vendor Strategies
  • Regulatory Developments
  • Convergence with new technologies (cloud, mobile money)

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 04 Aug 2026  |  Global  |  Customer Research

    Voice of Customer Network & Wireless Services Survey, Global, 2026

    Enterprise Network Evolution 2026: Network-as-a-Service (NaaS) as the Catalyst for Multi-Cloud, Edge, and Security Convergence

    This Frost & Sullivan 2026 Voice of the Customer survey analyzes enterprise network priorities and the growing role of NaaS across a global sample of 1,200+ IT decision-makers. The research shows that enterprise networks are expanding and becoming more distributed, increasing demand for reliability, uptime, and observability as core provider differ...

    $4,950.00
  2. 04 Aug 2026  |  North America  |  Market Research

    Retail and Wholesale Ethernet Market Forecast, North America, 2026

    Price Compression and Low-Cost Internet Options with SD-WAN Affect Growth

    This Frost & Sullivan report examines leading service providers in North America that offer comprehensive Ethernet services across both retail and wholesale segments. The market continues to face declining revenue growth, driven by ongoing price compression, increased competition, market maturity, and the rising adoption of software-defined wide ar...

    $2,450.00
  3. 28 Jul 2026  |  Global  |  Market Research

    Enterprise Communications Reimagined by AI

    Unified Communications AI Marks a True Platform Shift in Competitive Advantage

    This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and meetings between people. The emerging generation of...

    $2,450.00
  4. 27 Jul 2026  |  Global  |  Technology Research

    Advancements in Wide-Bandgap Materials (GaN, SiC, Ga₂O₃) for Power and RF Electronics

    Next-Generation Semiconductor Materials Are Accelerating the Transition Toward Sustainable Power Systems, AI Infrastructure, and 6G Connectivity

    This study examines the technology landscape, commercialization progress, and future growth opportunities of wide-bandgap (WBG) semiconductor materials, with a primary focus on silicon carbide (SiC), gallium nitride (GaN), and gallium oxide (Ga₂O₃) for power and RF electronics. It evaluates how these materials enable higher efficiency, greater ...

    $4,950.00
  5. This edition of the IT, Computing and Communication Technology Opportunity Engine showcases 16 emerging technology innovators advancing intelligent automation, cloud-native infrastructure, connected ecosystems, enterprise integration, next-generation networking, and AI-powered digital transformation. The edition highlights innovations spanning smar...

    $950.00
  6. 10 Jul 2026  |  Global  |  Technology Research

    Unmanned Underwater Network: New Technology Frontiers in Oceanography, Defense, and Climate Monitoring

    Enabling technologies and deployment models for persistent underwater connectivity and intelligence

    Unmanned underwater network (UUN) technology is evolving from standalone underwater systems into smart, artificial intelligence (AI)-driven, and connected subsea ecosystems that enable advanced autonomous operations across defense, oceanography, offshore energy, and climate monitoring applications. This report examines the global UUN technology mar...

    $4,950.00
  7. 30 Jun 2026  |  Global  |  Frost Radar

    Frost Radar™: Enterprise Network Services, 2026

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    Enterprise network services in 2026 are transitioning to AI-driven, software-defined digital infrastructure as price compression in legacy connectivity persists despite rapid traffic growth. Providers are embedding automation, observability, and advanced security options, including zero trust and integrated SASE frameworks, into programmable, outco...

    $4,950.00
  8. 29 Jun 2026  |  Global  |  Technology Research

    Digital Technologies for Intelligent and Secure Public Spaces, Global, 2026–2031

    Intelligent and Trusted Public Spaces and Visitor Services Are Driving Transformational Growth

    This report examines digital technologies for intelligent and secure public spaces as an emerging technology domain that is reshaping how airports, roads, tourism zones, transit-linked environments, and civic spaces are designed, managed, secured, and experienced. As public authorities, operators, and ecosystem stakeholders seek to improve mobility...

    $4,950.00
  9. 26 Jun 2026  |  Global  |  Technology Research

    Growth Opportunities in Geospatial Analytics, Conversational AI, Customer Engagement, Industrial AI & Predictive Analytics, and Agentic AI Observability

    IT, Computing and Communications Technology Opportunity Engine

    This edition of the IT, Computing and Communication Technology Opportunity Engine captures developments related to Geospatial Analytics, Conversational AI, Customer Engagement Platform, Industrial AI and Predictive Analytics, Vertical SaaS Platform, Connected Planning & Enterprise Performance Management Platform, Business Process Management, CRM & ...

    $950.00
  10. 11 Jun 2026  |  North America  |  Frost Radar

    Frost Radar™: Dedicated Internet Access in North America, 2026

    A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

    The North American dedicated internet access (DIA) services market is mature but has experienced a fresh burst of energy in the past few years as software-defined wide area networks (SD-WAN) challenge the status quo of traditional WAN services. While some customers have chosen to create a hybrid SD-WAN network by adding broadband links to MPLS or E...

    $4,950.00