Information Technology

Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.

The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in Artificial Intelligence, Cloud, API, No-Code, Virtual Reality and Augmented Reality. This issue focuses on the application of information and communication technologies in alleviating the challenges ...

  2. 23 Jun 2022  |  Global

    Growth Opportunities in the VR and AR-MR Market Forecast to 2028

    Interest in the Metaverse has Supercharged Attention in Virtual and Augmented-mixed Reality Technologies

    This research service analyzes the global virtual and augmented-mixed reality (VR and AR-MR) technologies as a part of the broader extended reality (XR) technology. XR is an umbrella term referring to the spectrum of experiences and technologies that immerse users or augment the real world through audio, visual, and haptic cues. XR is at the heart ...

  3. 23 Jun 2022  |  North America

    Digital Trust and Safety Growth Opportunities

    Content Moderation Strategies are Important Across all Online Customer Engagements

    The explosion of the internet and mobile devices led to the emergence of online platforms that allow users to share content for others to view. Social media platforms make sharing content with global audiences easy, and react buttons, comments sections, and message boards enable users to interact and share their opinions, feedback, and criticisms. ...

  4. 22 Jun 2022  |  Asia Pacific

    Asia-Pacific Network Security Growth Opportunities

    Greater Shift Toward Integrated Security Appliances Continues to Drive the Growth Potential of Network Security Solutions

    The remote working trend has expanded the network perimeter and the attack surface of many organizations. Coupled with the rising number of cyberattacks across the Asia-Pacific region, the expanded network perimeter has presented growth potential for the network security market, as organizations increasingly look for integrated network security sol...

  5. 21 Jun 2022  |  Global

    Global Metaverse Growth Opportunities

    A Transformative Mega Trend Drives the Future Growth Potential of the Multi-Billion Dollar Virtual Economy

    The metaverse refers to an interconnected network of shareable and persisting virtual worlds. End users experience a sense of social presence and spatial awareness in a three-dimensional virtual space and participate in an extensive virtual economy. The term “metaverse” was coined in 1992, but the technology necessary to realize the concept did...

  6. 13 Jun 2022  |  Global

    Global Social Video Growth Opportunities

    A Rising Force in Social Media Catalyzes Platforms to Rethink Monetization Strategies

    Social videos are short recordings (between 15 seconds and 3 minutes) designed specifically for social media platforms. Social videos primarily serve to drive viewer engagement through interactions such as comments, reactions, likes, or dislikes. Individual users and businesses can create social videos. These videos are frequently only suitable for...

  7. This edition of the Cyber Security Technology Opportunity Engine (TOE) provides a snapshot on emerging cyber security solutions powered by Threat Management, Zero Trust and Encryption - based innovations that help companies protect from threats, data breaches, phishing attacks and defend against modern attacks residing within hybrid IT infrastructu...

  8. 09 Jun 2022  |  Global

    Insights for CISOs—Cloud Access Security Broker (CASB)

    A Study of CASB’s Evolution and its Role in the Cloud-Centric Security Landscape

    Cloud Access Security Broker (CASB) is a security solution that acts as a policy enforcement point between cloud service users and cloud services. The term CASB was coined over a decade ago, but today it is an essential component in any security architecture. However, CASB was designed at a time when perimeter-based security was still relevant; the...

  9. The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great ene...

  10. 01 Jun 2022  |  North America

    Global Customer Experience (CX) Outsourcing Services Growth Opportunities

    Future Growth Opportunities are Being Driven by the Digitization of CX and Remote Operations

    Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutio...