Information Technology

Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.

The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

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This edition of IT, Computing and Communications (ITCC) TechVision Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence, machine learning, analytics, augmented reality (AR), and blockchain. This issue focuses on the application of information and communication technologies in alleviating the ch...

USD 950.00
26 Jul 2019  |  North America

Cloud Migration Driving Winds of Change in Email and Web Security

Cloud Adoption Offers Benefits But Creates New Challenges

The most significant trend in both email and web security markets is the acceleration of organizations migrating to the cloud. The cloud is driving new email security and web security strategies. Enterprises are interested in transitioning to cloud-delivered security to reduce cost/complexity, simplify security for mobile users, and adopt new capab...

USD 3,000.00
22 Jul 2019  |  Asia Pacific

Australian Contact Center Applications Market, Forecast to 2024

The Adoption of Advanced Customer Contact Applications will Continue

The Australian contact center applications market generated shrunk by 0.2%, with market revenue of $121.8 million in 2017. The market is forecast to further decline at a CAGR of 2.0% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong...

USD 4,950.00
22 Jul 2019  |  Asia Pacific

Chinese Contact Center Applications Market, Forecast to 2024

Local Competition was Strong Across Application Segments

The Chinese contact center application market grew by 1.8% in 2017 and registered market revenue of $107.1 million. The market is forecast to grow at a CAGR of 3.5% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indo...

USD 4,950.00
22 Jul 2019  |  Asia Pacific

Hong Kong Contact Center Applications Market, Forecast to 2024

The Local Business Environment was Favorable to Market Development

The Hong Kong contact center application market grew by 2.9% in 2017 and registered market revenue of $14.5 million. The market is forecast to grow at a CAGR of 2.2% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Ind...

USD 4,950.00
22 Jul 2019  |  Asia Pacific

Indian Contact Center Applications Market, Forecast to 2024

The Adoption of WFM and Analytics is Set to Grow

The Indian contact center application market grew by 2.5%, reporting market revenue of $66.8 million in 2017. The market is forecast to grow at a CAGR of 3.1% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesia,...

USD 4,950.00
22 Jul 2019  |  Asia Pacific

Indonesian Contact Center Applications Market, Forecast to 2024

The Need for Digital Convenience has Created Opportunities for Multichannel Customer Interaction

The Indonesian contact center application market declined by 6.6% in 2017 and reported market revenue of $13.9 million. The market is forecast to grow at a CAGR of 4.3% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, ...

USD 4,950.00
22 Jul 2019  |  Asia Pacific

Japanese Contact Center Applications Market, Forecast to 2024

More Advanced Applications Were Deployed in Contact Centers

The Japanese contact center application market contracted by 1.6% and registered a revenue of $163.3 million in 2017. The market is forecast to grow at a CAGR of 0.9% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, In...

USD 4,950.00
22 Jul 2019  |  Asia Pacific

Malaysian Contact Center Applications Market, Forecast to 2024

The Demand for Omnichannel Solutions will Serve as a Driver

The Malaysian contact center application market grew by 6.5% in 2017 and registered market revenue of $14.1 million. The market is forecast to grow at a CAGR of 3.0% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Ind...

USD 4,950.00
22 Jul 2019  |  Asia Pacific

New Zealand Contact Center Applications Market, Forecast to 2024

Mainstream Focus on Resource Optimization and Customer Insights will Boost Growth

The New Zealand contact center application market grew by 2.5%, reporting total market revenue of $13.8 million in 2017. The market is forecast to shrink at a CAGR of 0.2% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, Indi...

USD 4,950.00

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