Information Technology

The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a solid end-to-end customer journey as custome...

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar . The publication presents competitive profiles of each company on the Frost Radar considering their st...

Serverless computing solutions process and analyze large volumes of data at the edge of customer networks and help meet infrastructure requirements of Internet of Things networks. Serverless computing saves hardware and maintenance costs for customer enterprises and reduces latency. Larger businesses can limit or shrink the size of their server fle...

Managed detection and response (MDR) is a threat detection and response powerhouse and enjoys incredibly high adoption and rapid growth across the cybersecurity industry. MDR solutions are equipped with in-built capabilities to deliver extensive visibility over the environment and advanced detection of the most pervasive threats. It has become the ...

MDR is a managed security service that provides a combination of security tools, controls, and human expertise to deliver proactive 24x7 monitoring of a security environment and perform detection and response. While organizations have been providing SOC services for many years, MDR as a service has evolved. The change is due to fierce competition f...

From logistics, manufacturing, and real estate to retail and eCommerce, healthcare, automotive, and finance, blockchain is finding increased application and use cases because of the advantages related to visibility, authenticity, and transparency of transactions that it offers. As blockchain s adoption across these sectors continues, it is also sta...

GenAI refers to algorithms and machine learning models used to create content, including text, audio, images, video, and code. To be a component of the IoT, Frost & Sullivan considers any product, application, or service must be part of a larger solution that comprises these 4 elements: Objects virtualized and imbued with data measurement ca...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

In this third iteration of the annual Frost & Sullivan IoT user survey, we start to gain a longitudinal understanding of the industry s continuity and change. A total of 688 respondents participated in the survey conducted in Q3 2023, with IT and business decision-makers responsible for IoT decisions representing a range of industries, organization...