Unified Communications and Collaboration (UCC)
Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more. New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.
As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.
The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.
Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.
Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:
Extensive back catalogue of research in the majority of UC&C market sectors, as follows:
- Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services, VoIP Access and SIP Trunking
- Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
- Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
- Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
- Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video
Comprehensive global coverage with local expertise in all major world regions
Experienced and expert team of analysts with decades of experience in the communications and collaboration industry
Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends
26 Jun 2020  |  Latin America
Video Meetings Become a Business Necessity in the New Normal
The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implemen...
23 Jun 2020  |  Latin America
Migration to Hosted/cloud-based Communications Continues to Help Growth
In 2019, the desktop and cordless phone market has decreased by 3.6 percent in terms of shipment, to 29.5 million, and 5.1 percent in terms of revenues to $3.35 billion. While the market is expected to decrease by a compound annual growth rate (CAGR) of 4.8 percent in terms of shipment and 7.4 percent in terms of sales, the industry is going to sti...
21 May 2020  |  Europe
COVID-19 Softens Growth Rates, Creates New Use Cases
This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and provider growth strategies. Furthermore, this stu...
13 Mar 2020  |  Global
Software and cloud-centric solutions are driving the video conferencing industry to morph significantly. Companies that are innovating at a fast pace are growing while others are becoming less relevant. As video communications become an integral part of the digital transformation strategy, the user demand continues to expand. The impact of software...
26 Feb 2020  |  North America
The Foundation is Set for Rapid Advancement
Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The in...
25 Feb 2020  |  North America
Assisted and Augmented Intelligence is Making Greater Headway in Workplaces
This research study focuses on how AI is making inroads into the enterprise communications and collaboration arena. Subsequent to the dynamic technology shifts from on-premises enterprise communications to cloud-based communications services, the industry is further warming up to embrace AI and integrate it with multifarious communication channels...
19 Feb 2020  |  Latin America
Adoption of Advanced UCC Tools is Rising as Businesses Pursue Digital Transformation and Address Shifting Workforce Requirements
The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified co...
31 Jan 2020  |  North America
Opportunities and Threats in a Dynamic Music, Sports , and Mono Bluetooth Landscape
Consumer headphones have grown into a double-digit billion-dollar market over the last years, which generated revenue of almost USD 14.13 Billion in 2018. Apple-owned Beats Electronics, and Bose, have been leading the market. Harman has stood out for particular growth momentum over the last years. At the same time, the mono Bluetooth (BT) headset m...
23 Dec 2019  |  South Asia, Middle East & North Africa
Subscription-based Flexible Pricing Plans and Declining Prices are Expected to Become the Norm
Global businesses, both large and small, are in the process of rapid transformation; they want to become tech-savvy as they have realized the importance of having technology-backed processes at the workplace. One area that organizations are looking to enhance in their existing IT infrastructure is business communication. Communication continues to ...
29 Nov 2019  |  North America
Audio Conferencing Endpoints will Remain Pivotal in Harnessing the Power of Huddle Rooms and Complementing Cloud Video Services
Audio conferencing endpoints have served as a launch pad for the collaboration journey for every business. A variety of audio conferencing technologies, backed by multiple connectivity interfaces; and advanced features and functionality, are in use across offices. Meeting room technology choices primarily depend on the collaboration profile of the...