Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

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This report takes an end-to-end view of enterprise video conferencing across varied platforms and services. The primary objective of this experiential study is to identify growth opportunities for your company in the video conferencing market. The study provides the market analysis fact foundation, including market size, segmentation, forecasts, an...

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16 Jun 2016  |  Asia Pacific

Asia-Pacific Enterprise Video Endpoints and Infrastructure Market 2016 Update

Product Enhancement in Hybrid Environment is Key to Success

Scope of the report The research report includes the following segments: Product scope: Enterprise Video Endpoints and Infrastructure. Endpoints segment includes multi-codec system, single-codec system, and executive desktop system. Infrastructure segment includes MCUs, gateways, gatekeepers, and management tools. Geographic scope: Asia-Pacific En...

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14 Jun 2016  |  Global

Global Enterprise Communications Platforms and Endpoints Markets

Shift to the Cloud Deters On-premise Platform Sales and Boosts Demand for Endpoints

This strategic analysis is part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive data analysis of the various types of enterprise communications ...

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30 May 2016  |  North America

2016 Managed Unified Communications Services Buyers' Guide

Leveraging Third-party Expertise and Resources for Better Communications Asset Management

Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet ...

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20 May 2016  |  North America

Office of the Future–Part 1: Wearables and Augmented Reality

Access to Real-Time Contextual Information through Such Technologies Aids Decision Making and/or Enhances Experience

It is becoming increasingly apparent that the corporate landscape is changing rapidly driven by demands of customers, expectations of workers, and threat from competitors. As a result, work today is fundamentally changing requiring unprecedented levels of productivity. Maximizing contextual awareness creates opportunities to have collaboration driv...

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09 May 2016  |  Global

Global Video Conferencing Endpoints and Infrastructure Market, 2015

Signals Turnaround with Accelerating User Demand Across Multiple Meeting Environments Like Conference Rooms, Desktops and Mobile Devices

The enterprise video conferencing market is seeing accelerated demand driven by a rapid adoption of cloud services, focus on simplification, and lower-prices. Currently standing at less than 10 percent penetration rate, growth in the future will be driven by a stronger adoption of video in multiple meeting environments - conference rooms, huddle ro...

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26 Apr 2016  |  South Asia, Middle East & North Africa

Unified Communications Applications and Services Market in India, H1 2015

New Business Models and Maturing Mobility Ecosystems Fuel Adoption

This market insight identifies and analyses the emerging trends in the unified communications applications market in India for H1 2015. It analyses the market trends and technology trends and provides a revenue analysis and an overview of the competitive scenario. The unified communications market has been segmented into enterprise telephony, email...

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07 Apr 2016  |  South Asia, Middle East & North Africa

Web Conferencing Services Market in India, H1 2015 Update

Dominance of SaaS Deployments to Continue

This Market Insight provides an analysis of the Web conferencing services market in India for H1 CY 2015 (January 2015 to June 2015). It analyses the market trends, vendor performance, and vertical market splits for India. The scope of this research includes vendors, conferencing service providers, and resellers that offer enterprise level, interac...

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30 Mar 2016  |  Global

Growth Opportunities in the Conferencing Services Market, Forecast to 2020

Technology, Partnership and Channel Developments to Impact Audio, Web, and Video Conferencing Services

The primary objective of this experiential study is to identify growth opportunities for your company in the conferencing services market. The conferencing services market as defined, includes audio, web, and video conferencing services. The study provides the market analysis fact foundation, including market size, segmentation, forecasts, and vend...

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23 Feb 2016  |  North America

Global UCC Industry Outlook, 2016

Cloud and SaaS Adoption Accelerates as Premises-based UCC Deployments Decline

After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to de...

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