Unified Communications and Collaboration (UCC)

Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more.  New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.

As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.

The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.

Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.

Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:

Extensive back catalogue of research in the majority of UC&C market sectors, as follows:

  • Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services,   VoIP Access and SIP Trunking
  • Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
  • Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
  • Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
  • Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video

Comprehensive global coverage with local expertise in all major world regions

Experienced and expert team of analysts with decades of experience in the communications and collaboration industry

Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends

  1. $500.00

    Special Price $375.00 save 25 %

  2. 15 Jul 2016  |  South Asia, Middle East & North Africa

    Unified Communications Applications and Services Market in India CY 2015

    Device Independence is Driving Change in Market Trends by Increasing Customer Interaction Channels

    The study analyzes the Unified Communications (UC) applications and services market for the calendar year 2015. Some of the key industry trends that drive mobility and bring your own device applications are identified and substantiated with quantitative analysis. Furthermore, market share analysis has also been performed for the complete UC portfol...

    $1,500.00

    Special Price $1,125.00 save 25 %

  3. 15 Jul 2016  |  North America

    2016 Cloud Unified Communications Buyers' Guide

    Finding the Best Fit When Moving to Cloud UC Solutions

    Hosted Internet Protocol (IP) telephony and unified communications and collaboration (UCC) services represent a fast-growing segment in the broader cloud communications market. User adoption is rapidly accelerating; at the same time businesses struggle to manage increasingly complex UCC environments and look for more flexible technology consumption...

    $10,000.00

    Special Price $7,500.00 save 25 %

  4. 13 Jul 2016  |  South Asia, Middle East & North Africa

    Web Conferencing Services Market in India CY 2015 Update

     

    This research service analyzes the Web conferencing market in India for CY 2015. It provides insights on trends pertaining to hosted services, which are the dominant model, contributing 84.6% of the Web conferencing revenue in H2 2015, although this is a slight decrease from H1 2015. Traction is observed across the board, especially from informati...

    $1,500.00

    Special Price $1,125.00 save 25 %

  5. Unified communications platforms offers many benefits for businesses and their workforce, but often require significant building infrastructure upgrades. As a result, the hospitality veritical market has been slow to adopt these new collaboration tools. This market insight highlights common approaches to addressing the infrastructure dilemma IT dec...

    $1,500.00

    Special Price $1,125.00 save 25 %

  6. This report takes an end-to-end view of enterprise video conferencing across varied platforms and services. The primary objective of this experiential study is to identify growth opportunities for your company in the video conferencing market. The study provides the market analysis fact foundation, including market size, segmentation, forecasts, an...

    $4,950.00

    Special Price $3,712.50 save 25 %

  7. This market analysis research provides market sizing, segmentation, and forecasts for the video conferencing endpoints and infrastructure market in EMEA. Country/sub-region breakouts are provided for the UK, Germany, France, Benelux, Nordics, Spain, Italy, Rest of Europe, and Middle East and Africa regions. The study also provides market shares for...

    $4,950.00

    Special Price $3,712.50 save 25 %

  8. 16 Jun 2016  |  Asia Pacific

    Asia-Pacific Enterprise Video Endpoints and Infrastructure Market 2016 Update

    Product Enhancement in Hybrid Environment is Key to Success

    Scope of the report The research report includes the following segments: Product scope: Enterprise Video Endpoints and Infrastructure. Endpoints segment includes multi-codec system, single-codec system, and executive desktop system. Infrastructure segment includes MCUs, gateways, gatekeepers, and management tools. Geographic scope: Asia-Pacific En...

    $15,000.00

    Special Price $11,250.00 save 25 %

  9. 14 Jun 2016  |  Global

    Global Enterprise Communications Platforms and Endpoints Markets

    Shift to the Cloud Deters On-premise Platform Sales and Boosts Demand for Endpoints

    This strategic analysis is part of Frost & Sullivan’s continued coverage of the global enterprise communications platforms and endpoints market as well as the broader, overall enterprise communications marketplace. In this Excel-based deliverable, Frost & Sullivan provides extensive data analysis of the various types of enterprise communications ...

    $4,950.00

    Special Price $3,712.50 save 25 %

  10. 30 May 2016  |  North America

    2016 Managed Unified Communications Services Buyers' Guide

    Leveraging Third-party Expertise and Resources for Better Communications Asset Management

    Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet ...

    $10,000.00

    Special Price $7,500.00 save 25 %