Analysis of the Latin American Contact Center Outsourcing Services Market

This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market and for the services provided to offshore markets. Data is examined for outsourcing offshore services alone, thereby excluding in-house offshore operations. Further analyzed are the market’s drivers and restraints, giving insight into the market-revenue forecast for 2011–2017. The market’s trends and opportunities and its key leading verticals are discussed as well as competitor information regarding the market’s key players.