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Analysis of the Latin American Contact Center Outsourcing Services Market
Latin America Becomes More Competitive for Nearshoring
RELEASE DATE
15-Jul-2015
15-Jul-2015
REGION
North America
North America
DELIVERABLE TYPE
Market Research
Market Research
RESEARCH CODE
NF21-01-00-00-00
NF21-01-00-00-00
SKU
IT00762-NA-MR_02062
IT00762-NA-MR_02062
The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as the main market for offshoring, whereas the demand from Spain was negatively impacted by the national economic crisis in this country. This report will provide segmentations and forecasts regarding market size, offshoring markets, vertical industries, service function, market share, and several revenue breakdowns as well as drivers and restrains and main trends.
Research Objectives
Industry Verticals
Delivery and Staffing Models
Partial List of Companies Interviewed
- Americas BPS
- Atento
- Capgemini
- Genpact
- Xerox
- Others
Key Market Drivers
Key Market Restraints
Revenue Forecast by Country
Agents Forecast by Country
Workstations Forecast by Country
Revenue Forecast by Domestic vs Offshore Market
Offshore Revenue Forecast by Market
Revenue Forecast by Industry Vertical
Revenue Forecast by Service Function
Revenue by Channel of Contact
Market Share by Company
Revenue by Tier of Competition
Argentina
Brazil
Chile
Colombia
Mexico
Peru
CaCar
List of Figures
- 1. Yearly Average Currency Exchange Rates
- 2. Partial List of Companies Interviewed
- 3. Total Contact Center Outsourcing Services Market: Drivers and Restraints, Latin America, 2015–2020
- 4. Total Contact Center Outsourcing Services Market: Revenue Forecast by Country, Latin America, 2013–2020
- 5. Total Contact Center Outsourcing Services Market: Agents Forecast by Country, Latin America, 2013–2020
- 6. Total Contact Center Outsourcing Services Market: Workstations Forecast by Country, Latin America, 2013–2020
- 7. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Latin America, 2013–2020
- 8. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Latin America, 2013–2020
- 9. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020
- 10. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Latin America, 2013–2020
- 11. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Latin America, 2013–2020
- 12. Total Contact Center Outsourcing Services Market: Market Share by Company, Latin America, 2013 and 2014
- 13. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Latin America, 2013 and 2014
- 14. Tier of Competition Segmentation—Categories
- 15. Total Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2013–2020
- 16. Total Contact Center Outsourcing Services Market: Agents Forecast, Argentina, 2013–2020
- 17. Total Contact Center Outsourcing Services Market: Workstations Forecast, Argentina, 2013–2020
- 18. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Argentina, 2013–2020
- 19. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Argentina, 2013–2020
- 20. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Argentina, 2013–2020
- 21. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Argentina, 2013–2020
- 22. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Argentina, 2013 and 2014
- 23. Total Contact Center Outsourcing Services Market: Market Share by Company, Argentina, 2013 and 2014
- 24. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Argentina, 2013 and 2014
- 25. Total Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2013–2020
- 26. Total Contact Center Outsourcing Services Market: Agents Forecast, Brazil, 2013–2020
- 27. Total Contact Center Outsourcing Services Market: Workstations Forecast, Brazil, 2013–2020
- 28. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Brazil, 2013–2020
- 29. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Brazil, 2013–2020
- 30. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Brazil, 2013–2020
- 31. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Brazil, 2013–2020
- 32. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Brazil, 2013–2020
- 33. Total Contact Center Outsourcing Services Market: Market Share by Company, Brazil, 2013–2020
- 34. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Brazil, 2013–2020
- 35. Total Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2013–2020
- 36. Total Contact Center Outsourcing Services Market: Agents Forecast, Chile, 2013–2020
- 37. Total Contact Center Outsourcing Services Market: Workstations Forecast, Chile, 2013–2020
- 38. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Chile, 2013–2020
- 39. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Chile, 2013–2020
- 40. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Chile, 2013–2020
- 41. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Chile, 2013–2020
- 42. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Chile, 2013–2020
- 43. Total Contact Center Outsourcing Services Market: Market Share by Company, Chile, 2013–2020
- 44. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Chile, 2013–2020
- 45. Total Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2013–2020
- 46. Total Contact Center Outsourcing Services Market: Agents Forecast, Colombia, 2013–2020
- 47. Total Contact Center Outsourcing Services Market: Workstations Forecast, Colombia, 2013–2020
- 48. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Colombia, 2013–2020
- 49. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Colombia, 2013–2020
- 50. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Colombia, 2013–2020
- 51. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Colombia, 2013–2020
- 52. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Colombia, 2013–2020
- 53. Total Contact Center Outsourcing Services Market: Market Share by Company, Colombia, 2013–2020
- 54. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Colombia, 2013–2020
- 55. Total Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2013–2020
- 56. Total Contact Center Outsourcing Services Market: Agents Forecast, Mexico, 2013–2020
- 57. Total Contact Center Outsourcing Services Market: Workstations Forecast, Mexico, 2013–2020
- 58. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Mexico, 2013–2020
- 59. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Mexico, 2013–2020
- 60. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Mexico, 2013–2020
- 61. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Mexico, 2013–2020
- 62. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Mexico, 2013–2020
- 63. Total Contact Center Outsourcing Services Market: Market Share by Company, Mexico, 2013–2020
- 64. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Mexico, 2013–2020
- 65. Total Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2013–2020
- 66. Total Contact Center Outsourcing Services Market: Agents Forecast, Peru, 2013–2020
- 67. Total Contact Center Outsourcing Services Market: Workstations Forecast, Peru, 2013–2020
- 68. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Peru, 2013–2020
- 69. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Peru, 2013–2020
- 70. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Peru, 2013–2020
- 71. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Peru, 2013–2020
- 72. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Peru, 2013–2020
- 73. Total Contact Center Outsourcing Services Market: Market Share by Company, Peru, 2013–2020
- 74. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Peru, 2013–2020
- 75. Total Contact Center Outsourcing Services Market: Revenue Forecast, CaCar, 2013–2020
- 76. Total Contact Center Outsourcing Services Market: Agents Forecast, CaCar, 2013–2020
- 77. Total Contact Center Outsourcing Services Market: Workstations Forecast, CaCar, 2013–2020
- 78. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, CaCar, 2013–2020
- 79. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, CaCar, 2013–2020
- 80. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, CaCar, 2013–2020
- 81. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, CaCar, 2013–2020
- 82. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, CaCar, 2013–2020
- 83. Total Contact Center Outsourcing Services Market: Market Share by Company, CaCar, 2013–2020
- 84. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition CaCar, 2013–2020
List of Charts
- 1. Total Contact Center Outsourcing Services Market: Revenue Forecast, Latin America, 2013–2020
- 2. Total Contact Center Outsourcing Services Market: Agents Forecast, Latin America, 2013–2020
- 3. Total Contact Center Outsourcing Services Market: Workstations Forecast, Latin America, 2013–2020
- 4. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Latin America, 2013–2020
- 5. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Latin America, 2013–2020
- 6. Total Contact Center Outsourcing Services Market: Percent Revenue Forecast by Industry Vertical, Latin America, 2013–2020
- 7. Total Contact Center Outsourcing Services Market: Revenue by Service Function, Latin America, 2013–2020
- 8. Total Contact Center Outsourcing Services Market: Percent Revenue by Channel of Contact, Latin America, 2013–2020
- 9. Total Contact Center Outsourcing Services Market: Market Share by Company, Latin America, 2013 and 2014
- 10. Total Contact Center Outsourcing Services Market: Percent Revenue by Tier of Competition, Latin America, 2013 and 2014
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