Analysis of the Latin American Contact Center Outsourcing Services Market

Analysis of the Latin American Contact Center Outsourcing Services Market

Latin America Becomes More Competitive for Nearshoring

RELEASE DATE
15-Jul-2015
REGION
North America
Research Code: NF21-01-00-00-00
SKU: IT00762-NA-MR_02062
$10,000.00
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Description

The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as the main market for offshoring, whereas the demand from Spain was negatively impacted by the national economic crisis in this country. This report will provide segmentations and forecasts regarding market size, offshoring markets, vertical industries, service function, market share, and several revenue breakdowns as well as drivers and restrains and main trends.

Table of Contents

Research Objectives

Industry Verticals

Delivery and Staffing Models

Partial List of Companies Interviewed

  • Americas BPS
  • Atento
  • Capgemini
  • Genpact
  • Xerox
  • Others

Key Market Drivers

Key Market Restraints

Revenue Forecast by Country

Agents Forecast by Country

Workstations Forecast by Country

Revenue Forecast by Domestic vs Offshore Market

Offshore Revenue Forecast by Market

Revenue Forecast by Industry Vertical

Revenue Forecast by Service Function

Revenue by Channel of Contact

Market Share by Company

Revenue by Tier of Competition

Argentina

Brazil

Chile

Colombia

Mexico

Peru

CaCar

List of Figures
  • 1. Yearly Average Currency Exchange Rates
  • 2. Partial List of Companies Interviewed
  • 3. Total Contact Center Outsourcing Services Market: Drivers and Restraints, Latin America, 2015–2020
  • 4. Total Contact Center Outsourcing Services Market: Revenue Forecast by Country, Latin America, 2013–2020
  • 5. Total Contact Center Outsourcing Services Market: Agents Forecast by Country, Latin America, 2013–2020
  • 6. Total Contact Center Outsourcing Services Market: Workstations Forecast by Country, Latin America, 2013–2020
  • 7. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Latin America, 2013–2020
  • 8. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Latin America, 2013–2020
  • 9. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020
  • 10. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Latin America, 2013–2020
  • 11. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Latin America, 2013–2020
  • 12. Total Contact Center Outsourcing Services Market: Market Share by Company, Latin America, 2013 and 2014
  • 13. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Latin America, 2013 and 2014
  • 14. Tier of Competition Segmentation—Categories
  • 15. Total Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2013–2020
  • 16. Total Contact Center Outsourcing Services Market: Agents Forecast, Argentina, 2013–2020
  • 17. Total Contact Center Outsourcing Services Market: Workstations Forecast, Argentina, 2013–2020
  • 18. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Argentina, 2013–2020
  • 19. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Argentina, 2013–2020
  • 20. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Argentina, 2013–2020
  • 21. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Argentina, 2013–2020
  • 22. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Argentina, 2013 and 2014
  • 23. Total Contact Center Outsourcing Services Market: Market Share by Company, Argentina, 2013 and 2014
  • 24. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Argentina, 2013 and 2014
  • 25. Total Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2013–2020
  • 26. Total Contact Center Outsourcing Services Market: Agents Forecast, Brazil, 2013–2020
  • 27. Total Contact Center Outsourcing Services Market: Workstations Forecast, Brazil, 2013–2020
  • 28. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Brazil, 2013–2020
  • 29. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Brazil, 2013–2020
  • 30. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Brazil, 2013–2020
  • 31. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Brazil, 2013–2020
  • 32. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Brazil, 2013–2020
  • 33. Total Contact Center Outsourcing Services Market: Market Share by Company, Brazil, 2013–2020
  • 34. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Brazil, 2013–2020
  • 35. Total Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2013–2020
  • 36. Total Contact Center Outsourcing Services Market: Agents Forecast, Chile, 2013–2020
  • 37. Total Contact Center Outsourcing Services Market: Workstations Forecast, Chile, 2013–2020
  • 38. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Chile, 2013–2020
  • 39. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Chile, 2013–2020
  • 40. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Chile, 2013–2020
  • 41. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Chile, 2013–2020
  • 42. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Chile, 2013–2020
  • 43. Total Contact Center Outsourcing Services Market: Market Share by Company, Chile, 2013–2020
  • 44. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Chile, 2013–2020
  • 45. Total Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2013–2020
  • 46. Total Contact Center Outsourcing Services Market: Agents Forecast, Colombia, 2013–2020
  • 47. Total Contact Center Outsourcing Services Market: Workstations Forecast, Colombia, 2013–2020
  • 48. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Colombia, 2013–2020
  • 49. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Colombia, 2013–2020
  • 50. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Colombia, 2013–2020
  • 51. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Colombia, 2013–2020
  • 52. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Colombia, 2013–2020
  • 53. Total Contact Center Outsourcing Services Market: Market Share by Company, Colombia, 2013–2020
  • 54. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Colombia, 2013–2020
  • 55. Total Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2013–2020
  • 56. Total Contact Center Outsourcing Services Market: Agents Forecast, Mexico, 2013–2020
  • 57. Total Contact Center Outsourcing Services Market: Workstations Forecast, Mexico, 2013–2020
  • 58. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Mexico, 2013–2020
  • 59. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Mexico, 2013–2020
  • 60. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Mexico, 2013–2020
  • 61. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Mexico, 2013–2020
  • 62. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Mexico, 2013–2020
  • 63. Total Contact Center Outsourcing Services Market: Market Share by Company, Mexico, 2013–2020
  • 64. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Mexico, 2013–2020
  • 65. Total Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2013–2020
  • 66. Total Contact Center Outsourcing Services Market: Agents Forecast, Peru, 2013–2020
  • 67. Total Contact Center Outsourcing Services Market: Workstations Forecast, Peru, 2013–2020
  • 68. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Peru, 2013–2020
  • 69. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Peru, 2013–2020
  • 70. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Peru, 2013–2020
  • 71. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Peru, 2013–2020
  • 72. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Peru, 2013–2020
  • 73. Total Contact Center Outsourcing Services Market: Market Share by Company, Peru, 2013–2020
  • 74. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Peru, 2013–2020
  • 75. Total Contact Center Outsourcing Services Market: Revenue Forecast, CaCar, 2013–2020
  • 76. Total Contact Center Outsourcing Services Market: Agents Forecast, CaCar, 2013–2020
  • 77. Total Contact Center Outsourcing Services Market: Workstations Forecast, CaCar, 2013–2020
  • 78. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, CaCar, 2013–2020
  • 79. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, CaCar, 2013–2020
  • 80. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, CaCar, 2013–2020
  • 81. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, CaCar, 2013–2020
  • 82. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, CaCar, 2013–2020
  • 83. Total Contact Center Outsourcing Services Market: Market Share by Company, CaCar, 2013–2020
  • 84. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition CaCar, 2013–2020
List of Charts
  • 1. Total Contact Center Outsourcing Services Market: Revenue Forecast, Latin America, 2013–2020
  • 2. Total Contact Center Outsourcing Services Market: Agents Forecast, Latin America, 2013–2020
  • 3. Total Contact Center Outsourcing Services Market: Workstations Forecast, Latin America, 2013–2020
  • 4. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Latin America, 2013–2020
  • 5. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Latin America, 2013–2020
  • 6. Total Contact Center Outsourcing Services Market: Percent Revenue Forecast by Industry Vertical, Latin America, 2013–2020
  • 7. Total Contact Center Outsourcing Services Market: Revenue by Service Function, Latin America, 2013–2020
  • 8. Total Contact Center Outsourcing Services Market: Percent Revenue by Channel of Contact, Latin America, 2013–2020
  • 9. Total Contact Center Outsourcing Services Market: Market Share by Company, Latin America, 2013 and 2014
  • 10. Total Contact Center Outsourcing Services Market: Percent Revenue by Tier of Competition, Latin America, 2013 and 2014
Related Research
The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as the main market for offshoring, whereas the demand from Spain was negatively impacted by the national economic crisis in this country. This report will provide segmentations and forecasts regarding market size, offshoring markets, vertical industries, service function, market share, and several revenue breakdowns as well as drivers and restrains and main trends.
More Information
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Table of Contents | Research Scope~ || Research Objectives~ || Industry Verticals~ || Delivery and Staffing Models~ || Partial List of Companies Interviewed~ ||| Americas BPS~ ||| Atento~ ||| Capgemini~ ||| Genpact~ ||| Xerox~ ||| Others~ | Executive Summary~ | Market Drivers and Restraints~ || Key Market Drivers~ ||| BPO services with high value-addition~ ||| Devaluation of Latin American currencies~ ||| Support of governments and private associations~ ||| Other Drivers~ || Key Market Restraints~ ||| shortage of bilingual workers~ ||| The challenging scenario in Brazil~ ||| Infrastructure issues in Tier II locations~ ||| Other Restraints~ | Forecast and Trends - Latin America, 2013–2020~ || Revenue Forecast by Country~ || Agents Forecast by Country~ || Workstations Forecast by Country~ || Revenue Forecast by Domestic vs Offshore Market~ || Offshore Revenue Forecast by Market~ || Revenue Forecast by Industry Vertical~ || Revenue Forecast by Service Function~ || Revenue by Channel of Contact~ || Market Share by Company~ ||| Atento~ ||| Grupo Contax~ ||| Teleperformance~ ||| AeC Contact Center~ ||| Almaviva~ ||| Sitel~ ||| Others~ || Revenue by Tier of Competition~ | Key Takeaways~ | Geographical Break~ || Argentina~ ||| Revenue Forecast~ ||| Agents Forecast~ ||| Workstations Forecast~ ||| Revenue Forecast by Domestic vs Offshore Market~ ||| Offshore Revenue Forecast by Market~ ||| Revenue Forecast by Industry Vertical~ ||| Revenue Forecast by Services~ ||| Revenue by Channel of Contact~ ||| Market Share by Company~ ||| Revenue by Tier of Competition~ || Brazil~ || Chile~ || Colombia~ || Mexico~ || Peru~ || CaCar~ | Legal Disclaimer~
List of Charts and Figures 1. Yearly Average Currency Exchange Rates~ 2. Partial List of Companies Interviewed~ 3. Total Contact Center Outsourcing Services Market: Drivers and Restraints, Latin America, 2015–2020~ 4. Total Contact Center Outsourcing Services Market: Revenue Forecast by Country, Latin America, 2013–2020~ 5. Total Contact Center Outsourcing Services Market: Agents Forecast by Country, Latin America, 2013–2020~ 6. Total Contact Center Outsourcing Services Market: Workstations Forecast by Country, Latin America, 2013–2020~ 7. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Latin America, 2013–2020~ 8. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Latin America, 2013–2020~ 9. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020~ 10. Total Contact Center Outsourcing Services Market: Revenue Forecast by Service Function, Latin America, 2013–2020~ 11. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Latin America, 2013–2020~ 12. Total Contact Center Outsourcing Services Market: Market Share by Company, Latin America, 2013 and 2014~ 13. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition, Latin America, 2013 and 2014~ 14. Tier of Competition Segmentation—Categories~ 15. Total Contact Center Outsourcing Services Market: Revenue Forecast, Argentina, 2013–2020~ 16. Total Contact Center Outsourcing Services Market: Agents Forecast, Argentina, 2013–2020~ 17. Total Contact Center Outsourcing Services Market: Workstations Forecast, Argentina, 2013–2020~ 18. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Argentina, 2013–2020~ 19. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Argentina, 2013–2020~ 20. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Argentina, 2013–2020~ 21. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Argentina, 2013–2020~ 22. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Argentina, 2013 and 2014~ 23. Total Contact Center Outsourcing Services Market: Market Share by Company, Argentina, 2013 and 2014~ 24. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Argentina, 2013 and 2014~ 25. Total Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2013–2020~ 26. Total Contact Center Outsourcing Services Market: Agents Forecast, Brazil, 2013–2020~ 27. Total Contact Center Outsourcing Services Market: Workstations Forecast, Brazil, 2013–2020~ 28. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Brazil, 2013–2020~ 29. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Brazil, 2013–2020~ 30. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Brazil, 2013–2020~ 31. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Brazil, 2013–2020~ 32. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Brazil, 2013–2020~ 33. Total Contact Center Outsourcing Services Market: Market Share by Company, Brazil, 2013–2020~ 34. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Brazil, 2013–2020~ 35. Total Contact Center Outsourcing Services Market: Revenue Forecast, Chile, 2013–2020~ 36. Total Contact Center Outsourcing Services Market: Agents Forecast, Chile, 2013–2020~ 37. Total Contact Center Outsourcing Services Market: Workstations Forecast, Chile, 2013–2020~ 38. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Chile, 2013–2020~ 39. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Chile, 2013–2020~ 40. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Chile, 2013–2020~ 41. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Chile, 2013–2020~ 42. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Chile, 2013–2020~ 43. Total Contact Center Outsourcing Services Market: Market Share by Company, Chile, 2013–2020~ 44. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Chile, 2013–2020~ 45. Total Contact Center Outsourcing Services Market: Revenue Forecast, Colombia, 2013–2020~ 46. Total Contact Center Outsourcing Services Market: Agents Forecast, Colombia, 2013–2020~ 47. Total Contact Center Outsourcing Services Market: Workstations Forecast, Colombia, 2013–2020~ 48. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Colombia, 2013–2020~ 49. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Colombia, 2013–2020~ 50. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Colombia, 2013–2020~ 51. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Colombia, 2013–2020~ 52. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Colombia, 2013–2020~ 53. Total Contact Center Outsourcing Services Market: Market Share by Company, Colombia, 2013–2020~ 54. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Colombia, 2013–2020~ 55. Total Contact Center Outsourcing Services Market: Revenue Forecast, Mexico, 2013–2020~ 56. Total Contact Center Outsourcing Services Market: Agents Forecast, Mexico, 2013–2020~ 57. Total Contact Center Outsourcing Services Market: Workstations Forecast, Mexico, 2013–2020~ 58. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Mexico, 2013–2020~ 59. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Mexico, 2013–2020~ 60. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Mexico, 2013–2020~ 61. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Mexico, 2013–2020~ 62. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Mexico, 2013–2020~ 63. Total Contact Center Outsourcing Services Market: Market Share by Company, Mexico, 2013–2020~ 64. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Mexico, 2013–2020~ 65. Total Contact Center Outsourcing Services Market: Revenue Forecast, Peru, 2013–2020~ 66. Total Contact Center Outsourcing Services Market: Agents Forecast, Peru, 2013–2020~ 67. Total Contact Center Outsourcing Services Market: Workstations Forecast, Peru, 2013–2020~ 68. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Peru, 2013–2020~ 69. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Peru, 2013–2020~ 70. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, Peru, 2013–2020~ 71. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, Peru, 2013–2020~ 72. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, Peru, 2013–2020~ 73. Total Contact Center Outsourcing Services Market: Market Share by Company, Peru, 2013–2020~ 74. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition Peru, 2013–2020~ 75. Total Contact Center Outsourcing Services Market: Revenue Forecast, CaCar, 2013–2020~ 76. Total Contact Center Outsourcing Services Market: Agents Forecast, CaCar, 2013–2020~ 77. Total Contact Center Outsourcing Services Market: Workstations Forecast, CaCar, 2013–2020~ 78. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, CaCar, 2013–2020~ 79. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, CaCar, 2013–2020~ 80. Total Contact Center Outsourcing Services Market: Revenue Forecast by Industry Vertical, CaCar, 2013–2020~ 81. Total Contact Center Outsourcing Services Market: Revenue Forecast by Services, CaCar, 2013–2020~ 82. Total Contact Center Outsourcing Services Market: Revenue by Channel of Contact, CaCar, 2013–2020~ 83. Total Contact Center Outsourcing Services Market: Market Share by Company, CaCar, 2013–2020~ 84. Total Contact Center Outsourcing Services Market: Revenue by Tier of Competition CaCar, 2013–2020~| 1. Total Contact Center Outsourcing Services Market: Revenue Forecast, Latin America, 2013–2020~ 2. Total Contact Center Outsourcing Services Market: Agents Forecast, Latin America, 2013–2020~ 3. Total Contact Center Outsourcing Services Market: Workstations Forecast, Latin America, 2013–2020~ 4. Total Contact Center Outsourcing Services Market: Revenue Forecast by Domestic vs Offshore Market, Latin America, 2013–2020~ 5. Total Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Market, Latin America, 2013–2020~ 6. Total Contact Center Outsourcing Services Market: Percent Revenue Forecast by Industry Vertical, Latin America, 2013–2020~ 7. Total Contact Center Outsourcing Services Market: Revenue by Service Function, Latin America, 2013–2020~ 8. Total Contact Center Outsourcing Services Market: Percent Revenue by Channel of Contact, Latin America, 2013–2020~ 9. Total Contact Center Outsourcing Services Market: Market Share by Company, Latin America, 2013 and 2014~ 10. Total Contact Center Outsourcing Services Market: Percent Revenue by Tier of Competition, Latin America, 2013 and 2014~
Author Sebastian Menutti
Industries Information Technology
WIP Number NF21-01-00-00-00
Is Prebook No