Asia-Pacific Contact Center Outsourcing Market

Asia-Pacific Contact Center Outsourcing Market

Market Continues to Grow, though the Pace has Slowed Down

RELEASE DATE
30-Dec-2015
REGION
Asia Pacific
Research Code: P7EF-01-00-00-00
SKU: IT00792-AP-MR_02128

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Description

The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singapore, South Korea, Taiwan, and Thailand.

Table of Contents

Definitions

Markets Covered

Exclusions

Market Drivers, Asia-Pacific, 2014–2019

Market Restraints, Asia-Pacific, 2014–2019

Revenue Forecast by Sub-Region, Asia-Pacific, 2011–2019

Seat Forecast by Sub-Region, Asia-Pacific, 2011–2019

Domestic vs Offshore Forecast by Sub-Region, Asia-Pacific, 2011–2019

Industry Vertical Forecast by Sub-Region, Asia-Pacific, 2011–2019

Percent of Revenue, Asia-Pacific, 2013

List of Figures
  • 1. Contact Center Outsourcing Market: Market Drivers and Restraints, Asia-Pacific, 2014–2019
  • 2. Contact Center Outsourcing Market: Revenue Forecast by Sub-Region, Asia-Pacific, 2011–2019
  • 3. Contact Center Outsourcing Market: Seat Forecast by Sub-Region, Asia-Pacific, 2011–2019
  • 4. Contact Center Outsourcing Market: Domestic vs Offshore Forecast by Sub-Region, Asia-Pacific, 2011–2019
  • 5. Contact Center Outsourcing Market: Industry Vertical Forecast by Sub-Region, Asia-Pacific, 2011–2019
List of Charts
  • 1. Contact Center Outsourcing Market: Percent of Revenue, Asia-Pacific, 2013
Related Research
The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singapore, South Korea, Taiwan, and Thailand.
More Information
No Index No
Podcast No
Table of Contents | Market Definitions - APAC Contact Center Outsourcing Market~ || Definitions~ || Markets Covered~ || Exclusions~ | Executive Summary~ | Drivers and Restraints - Contact Center Outsourcing Market~ || Market Drivers, Asia-Pacific, 2014–2019~ ||| Customer experience improvement ~ ||| Contact centers had to become more advanced~ ||| Migration to IP contact center infrastructure~ ||| Outsourcing in the domestic market~ || Market Restraints, Asia-Pacific, 2014–2019~ ||| The in-sourcing in the United States~ ||| In-house contact centers~ ||| Attrition rate~ | APAC Revenue Forecast~ || Revenue Forecast by Sub-Region, Asia-Pacific, 2011–2019~ | APAC Seat Forecast~ || Seat Forecast by Sub-Region, Asia-Pacific, 2011–2019~ | APAC Domestic vs Offshore Forecast~ || Domestic vs Offshore Forecast by Sub-Region, Asia-Pacific, 2011–2019 ~ | APAC Industry Vertical Forecast~ || Industry Vertical Forecast by Sub-Region, Asia-Pacific, 2011–2019~ | Market Share~ || Percent of Revenue, Asia-Pacific, 2013~ | Key Takeaways~ | Legal Disclaimer~
List of Charts and Figures 1. Contact Center Outsourcing Market: Market Drivers and Restraints, Asia-Pacific, 2014–2019~ 2. Contact Center Outsourcing Market: Revenue Forecast by Sub-Region, Asia-Pacific, 2011–2019~ 3. Contact Center Outsourcing Market: Seat Forecast by Sub-Region, Asia-Pacific, 2011–2019~ 4. Contact Center Outsourcing Market: Domestic vs Offshore Forecast by Sub-Region, Asia-Pacific, 2011–2019~ 5. Contact Center Outsourcing Market: Industry Vertical Forecast by Sub-Region, Asia-Pacific, 2011–2019~| 1. Contact Center Outsourcing Market: Percent of Revenue, Asia-Pacific, 2013~
Author Krishna Baidya
Industries Information Technology
WIP Number P7EF-01-00-00-00
Is Prebook No