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  • Asia-Pacific Contact Center Outsourcing Market

Asia-Pacific Contact Center Outsourcing Market

Market Continues to Grow, though the Pace has Slowed Down

  • Research Code : P7EF-01-00-00-00
  • SKU : IT00792-AP-MR_02128
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  • Release Date : 30-Dec-2015
  • Region : Asia Pacific
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The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singapore, South Korea, Taiwan, and Thailand.
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Description
The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singapore, South Korea, Taiwan, and Thailand.


Table of Contents
1. Market Definitions - APAC Contact Center Outsourcing Market
●   Definitions
●   Markets Covered
●   Exclusions
2. Executive Summary
3. Drivers and Restraints - Contact Center Outsourcing Market
●   Market Drivers, Asia-Pacific, 2014–2019
▸   Customer experience improvement
▸   Contact centers had to become more advanced
▸   Migration to IP contact center infrastructure
▸   Outsourcing in the domestic market
●   Market Restraints, Asia-Pacific, 2014–2019
▸   The in-sourcing in the United States
▸   In-house contact centers
▸   Attrition rate
4. APAC Revenue Forecast
●   Revenue Forecast by Sub-Region, Asia-Pacific, 2011–2019
5. APAC Seat Forecast
●   Seat Forecast by Sub-Region, Asia-Pacific, 2011–2019
6. APAC Domestic vs Offshore Forecast
●   Domestic vs Offshore Forecast by Sub-Region, Asia-Pacific, 2011–2019
7. APAC Industry Vertical Forecast
●   Industry Vertical Forecast by Sub-Region, Asia-Pacific, 2011–2019
8. Market Share
●   Percent of Revenue, Asia-Pacific, 2013
9. Key Takeaways
10. Legal Disclaimer


Sample Study


List of Figures
1. Contact Center Outsourcing Market: Market Drivers and Restraints, Asia-Pacific, 2014–2019
2. Contact Center Outsourcing Market: Revenue Forecast by Sub-Region, Asia-Pacific, 2011–2019
3. Contact Center Outsourcing Market: Seat Forecast by Sub-Region, Asia-Pacific, 2011–2019
4. Contact Center Outsourcing Market: Domestic vs Offshore Forecast by Sub-Region, Asia-Pacific, 2011–2019
5. Contact Center Outsourcing Market: Industry Vertical Forecast by Sub-Region, Asia-Pacific, 2011–2019

List of Charts
1. Contact Center Outsourcing Market: Percent of Revenue, Asia-Pacific, 2013





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