Asia-Pacific Contact Center Outsourcing Market

Market Continues to Grow, though the Pace has Slowed Down

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The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singapore, South Korea, Taiwan, and Thailand.

Table of Contents

1. Market Definitions - APAC Contact Center Outsourcing Market
Definitions
Markets Covered
Exclusions
2. Executive Summary
3. Drivers and Restraints - Contact Center Outsourcing Market
Market Drivers, Asia-Pacific, 2014–2019
Customer experience improvement
Contact centers had to become more advanced
Migration to IP contact center infrastructure
Outsourcing in the domestic market
Market Restraints, Asia-Pacific, 2014–2019
The in-sourcing in the United States
In-house contact centers
Attrition rate
4. APAC Revenue Forecast
Revenue Forecast by Sub-Region, Asia-Pacific, 2011–2019
5. APAC Seat Forecast
Seat Forecast by Sub-Region, Asia-Pacific, 2011–2019
6. APAC Domestic vs Offshore Forecast
Domestic vs Offshore Forecast by Sub-Region, Asia-Pacific, 2011–2019
7. APAC Industry Vertical Forecast
Industry Vertical Forecast by Sub-Region, Asia-Pacific, 2011–2019
8. Market Share
Percent of Revenue, Asia-Pacific, 2013
9. Key Takeaways
10. Legal Disclaimer


List of Figures & Charts

1. Contact Center Outsourcing Market: Market Drivers and Restraints, Asia-Pacific, 2014–2019
2. Contact Center Outsourcing Market: Revenue Forecast by Sub-Region, Asia-Pacific, 2011–2019
3. Contact Center Outsourcing Market: Seat Forecast by Sub-Region, Asia-Pacific, 2011–2019
4. Contact Center Outsourcing Market: Domestic vs Offshore Forecast by Sub-Region, Asia-Pacific, 2011–2019
5. Contact Center Outsourcing Market: Industry Vertical Forecast by Sub-Region, Asia-Pacific, 2011–2019


1. Contact Center Outsourcing Market: Percent of Revenue, Asia-Pacific, 2013



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