USD
GBP 
CNY 
EUR 
INR 
JPY 
MYR 
ZAR 
KRW 
THB 
12-Dec-2005
Asia Pacific
Technology Research
4Z68-01-00-00-00
IT02439-GL-TR_15802
This study maps the customer behaviour and expectations of enterprises which have deployed and are using OCRM solutions in ANZ. The analysis highlights the key business challenges driving adoption of OCRM solution, vendor evaluation criteria and purchase decision making process, apart from identifying the most suitable vendor in the ANZ OCRM market.
CRM Survey Overview
- CRM Survey Overview
Demographics of the Sample
- Demographics of the Sample
Business Challenges
- Business Challenges
Vendor Selection Criteria
- Vendor Selection Criteria
Purchase Triggers for CRM Deployment
- Purchase Triggers for CRM Deployment
Level of Customer Satisfaction
- Level of Customer Satisfaction
Loyalty Assessment
- Loyalty Assessment
Frost & Sullivan Award: ANZ CRM Customer Service Leadership Award
- Frost & Sullivan Award: ANZ CRM Customer Service Leadership Award
Speak directly with our analytics experts for tailored recommendations.
Recent related Information Technology research
25 Sep 2026 | Global | Frost Radar
Frost Radar™: Demand-Side Platforms, 2026
Demand-side platforms (DSPs) have evolved from programmatic buying tools into the decisioning infrastructure through which advertisers plan, execute, optimize, and measure campaigns across connected television, display, video, audio, digital out-of-home, and commerce media. Frost & Sullivan estimate...
25 Sep 2026 | Global | Technology Research
Growth Opportunities in AI Robotics, GPU Cloud, Reinforcement Learning, Blockchain Intelligence & Developer API, Geospatial and Agentic Conversational AI
This edition of the IT, Computing and Communication Technology Opportunity Engine captures developments related to Unified AI robotics, Hybrid GPU cloud and MLOps, Production inference stack, Full-stack reinforcement-learning compute, AI Infrastructure, Computer Vision, Software-Defined Applications...
24 Sep 2026 | Global | Customer Research
UCC Buyers’ Perspective: Investment Priorities in 2026 and Beyond
This research examines enterprise buyer priorities, investment plans, and purchasing behaviors related to Unified Communications and Collaboration (UCC) technologies through 2029, based on Frost & Sullivan’s 2026 global Information Technology Decision-Maker (ITDM) survey. The study explores how orga...
23 Sep 2026 | Global | Market Research
Growth Opportunities for Agentic AI in Telco Business Support Systems
AI has been embedded in telecommunications for over a decade, initially through rule-based automation and early machine learning applied to network optimization, fraud detection, and customer analytics. Even before 5G, CSPs used AI to enable self-optimizing networks (SON), predictive maintenance, an...
22 Sep 2026 | Global | Market Research
Cellular IoT and Low-Power Wide-Area Network (LPWAN) Market, Global, 2025–2031
This Frost & Sullivan study analyzes the global cellular IoT and LPWAN market between 2025 and 2031, covering traditional cellular IoT (2G/3G, 4G, and 5G), massive cellular IoT (NB-IoT, LTE-M, and 5G RedCap), and massive non-licensed LPWAN technologies (LoRaWAN, Sigfox, and other standards). The ana...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Technology Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| WIP Number | 4Z68-01-00-00-00 |
| Is Prebook | No |
Australia and New Zealand CRM Customer Satisfaction Analysis
$3,950.00
Special Price $2,962.50 save 25 %