Australian Construction Project Management and DeliveryVoice of the Customer Study

What are the Challenges and the Pain Points for the Clients of the Construction Industry?

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The construction industry is highly fragmented. It is focused on providing a wide range of professional services, including residential, non-residential, and engineering construction. While the industry typically tracks metrics related to construction activity, spend, growth, and competition, a significant challenge is to comprehend customer perspective on project delivery. This study tries to understand the priorities and the pain points of client-side construction project managers. Key insights were obtained from primary data collection, through telephonic interviews with 30 client-side Project Managers in Australia, using a structured discussion guide over the period Aug to Oct 2014.

Table of Contents

Australian Construction Project Management and Delivery—Voice of the Customer StudyIntroductionResearch ObjectivesKey Questions this Study will AnswerMethodologyMethodology (continued)The Construction Industry—DefinitionsExecutive SummaryExecutive Summary (continued)CEO’s PerspectiveOverview of the Global Construction IndustryGlobal Construction OutlookICT Spending in the Global Construction IndustryICT Trends in the Construction IndustryICT Trends in Construction Industry (continued)Construction Collaboration Technology TrendsConstruction Collaboration Technology Trends (continued)Overview of the Australian Construction IndustryOverview of the Australian Construction IndustryOverview of the Australian Construction Industry (continued)Overview of the Australian Construction Industry (continued)Australian Construction Industry—Macro EnvironmentBreakdown of the Australian Construction IndustryBreakdown of the Australian Construction Industry (continued) Forecast for the Australian Construction IndustryForecast for the Australian Construction Industry (continued)Forecast for the Australian Construction Industry (continued)Structure of the Construction IndustryConstruction Project Delivery—Models in UseConstruction Project Delivery—Models in Use (continued)Australian Construction Activity Drivers, Restraints, and ChallengesRegulators in the Australian Construction IndustryRegulations Needed to Combat Safety ConcernsVoC Study FindingsChallenges in Delivering ProjectsChallenges in Delivering Projects (continued)Challenges in Delivering Projects (continued)Challenges in Delivering Projects (continued)Macro Changes in Construction ProjectsMacro Changes Impacting Construction ProjectsMacro Changes Impacting Construction Projects (continued)Technology Changes Impacting Construction ProjectsTechnology Changes Impacting Construction Projects (continued)Technologies—Key Focus AreasTechnologies—Key Focus Areas (continued)Technology Changes in AustraliaContractor Selection FactorsKey Factors in Contractor SelectionSatisfaction Rating with Contractors Construction Engineering Firms UsedProject Manager Views on Construction Firm SizeChanges in Contractor AppointmentUnfulfilled Project ExpectationsCauses for Unsatisfactory Project OutcomesSafety Concerns—The Need to Remain in FocusImplications for the Construction IndustryImplications for the Construction IndustryImplications for the Construction Industry (continued)Implications for the Construction Industry (continued)Mega TrendsMega Trends—Implications for the Construction Industry Mega Trend—Implication for the Construction Industry (continued) Mega Trend—Implication for the Construction Industry (continued) Mega Trend—Implication for the Construction Industry (continued) Relevant Research ServicesLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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