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24-Mar-2009
North America
Market Research
9857-00-0C-00-00
IT02957-NA-MR_16818
This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influence contact center operations for their company. Areas of focus for this survey were multi-channel contact centers, unified communications in contact centers, agent performance optimization, hosted contact centers, and customer care outsourcing. This particular insight focuses on Agent Performance Optimization (APO) applications.
Contact Center Agent Performance Optimization (APO) End-user survey
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| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 9857-00-0C-00-00 |
| Is Prebook | No |