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04-Jun-2001
North America
Market Research
9723-00-03-00-00
IT01253-AP-MR_11008
Overview
Major Findings
Scope & Methodology
End-User Industry Distribution
End-User Number of Agents
End-User Function Type Profiles
End-User Product Type Utilization Profiles
End-User Inquiry Type Utilization Profiles
Purchase Decision Making Factors
Market and Technology Trends
End-User Purchase Assessments
Overall Requirements
Customer Satisfaction
Vendor Sales and Marketing Efforts
Introduction
Market Engineering Leadership Award - Avaya Communications
Business Development Strategy Award - Nortel Networks
Marketing Strategy Award - Cisco Sytems
Brand Awareness Development Award for Workforce Management Software - Aspect Communications
Brand Awareness Development Award for CRM Software - Siebel Systems
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| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 9723-00-03-00-00 |
| Is Prebook | No |
Contact Center End User Analysis - Customers Select the Winning Vendors
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