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18-Dec-2001
North America
Strategic Forecasting
9510-00-12-00-00
TE01436-NA-SF_13066
This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conclusions are presented in the form of strategic implications for contact centers and for vendors of IP solutions.
Frost & Sullivan InSights
InSight Overview
Why IP In The Contact Center?
Why Not IP In The Contact Center?
Conclusions
Case Study #1 - ARO
Case Study #2 - PeopleSupport
Case Study #3 - ClickdotCare
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| Deliverable Type | Strategic Forecasting |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Telecom |
| WIP Number | 9510-00-12-00-00 |
| Is Prebook | No |
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