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29-Nov-2010
North America
Market Research
N86C-01-00-00-00
IT02169-LA-MR_11924
This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and trends in the market. The research study also provides current and forecasted revenues as well as market shares of the leading vendors. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Summary of Findings
- Introduction
- Scope and Methodology
- Product Definitions
- Market Trends
- Market Engineering Measurements
- Industry Challenges
- Market Drivers
- Market Restraints
Market Analysis
- Revenue Forecasts
- Percent of Revenues by Country
- Percent of Revenues by Industry Vertical
- Percent of Revenues by System Size
- Pricing Analysis
Competitive Dynamics
- Market Share Analysis
Vendor Profiles
- Products Offered by Major Vendors
- Aastra
- Alcatel-Lucent
- Aspect Software
- Avaya
- Cisco
- Convergys
- Interactive Intelligence
- Siemens Enterprise Communications
- Voxeo
- West Interactive
Strategic Recommendations
- Strategic Growth Recommendations
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| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | N86C-01-00-00-00 |
| Is Prebook | No |
North American IVR and Voice Portal Systems Markets
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