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30-Dec-2004
North America
Market Research
F252-01-00-00-00
IT02825-AP-MR_16188
Frost & Sullivan’s Mobile Field Service Management (FSM) study represents landmark research into the adoption patterns, market breadth and opportunities for mobile field service within customer relationship management (CRM) applications. Mobile strategies represent the biggest opportunity for field service organizations to gain competitive advantage. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical industries, type of mobile device, and solution components. Vendor solution offerings and strategies are analyzed in a competitive framework and recommendations for market penetration and growth are proposed.
Introduction and Executive Summary
- Report Index - U.S. Mobile Field Service Management (FSM) Markets
- Research Scope and Methodology
- Introduction and Executive Summary
Market Segmentation
- Key Market Definitions
- Market Segmentation by Device
- Market Segmentation by Connectivity
- Market Segmentation by Industry Vertical
- The Mobile FSM Solution Stack – Vendor Landscape
Demand Analysis - Vertical Markets
- Achieving Sustained Growth through Mobile FSM
- Utilities
- Telecommunications & Cable
- Hi-Technology & Medical Equipment
- Manufacturing & HVAC
- Adjacent Vertical Markets
2004 Market for Mobile FSM Packaged Software (U.S.)
- Definitions - Market Metrics
- Market Potential for Mobile FSM
- Seats sold by Industry
- Seats sold - Share of Industry
- Seats sold by Device
- Seats sold - Share of Device
- Seats sold by Connectivity
- Seats sold - Share of Connectivity
- Vendor focus by Industry
- Mobile FSM Packaged Software Market share estimates
Market I : Mobile FSM Market
- Definitions – Market Metrics
- Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011
- Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011
- Mobile FSM License Revenue Forecast - Mobile FSM Markets (U.S.) 2004-2011
- Mobile FSM Seats Forecast - Mobile FSM Markets (U.S.) 2004-2011
- Pricing Analysis - Mobile FSM Markets (U.S.) 2004
- Market Segment Share – 2004 Versus 2008
Market II : Commercial-grade handheld FSM
- Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011
- Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011
- Commercial-grade handheld FSM Market Size & Forecasts (U.S) 2004-2011
- Commercial-grade handheld FSM Opportunity (U.S.) 2004 Versus 2008
Market III : Rugged handheld FSM
- Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011
- Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011
- Rugged handheld FSM Market Size & Forecasts (U.S) 2004-2011
- Rugged handheld FSM Opportunity (U.S.) 2004 Versus 2008
Market IV : Laptop & Tablet FSM
- Section Heading - Market III : Laptop & Tablet FSM
- Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011
- Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011
- Laptop & Tablet FSM Market Size & Forecasts (U.S) 2004-2011
- Laptop & Tablet FSM Opportunity (U.S.) 2004 Versus 2008
Conclusions
- Forecast Summary
Featured Vendor Profiles
- The Mobile FSM Solution Stack – Featured Vendors
- CRM Software Vendors
- FSM Software Vendors
- Mobile Platform and Application Vendors
- Device Vendors
Strategic Recommendations
- Strategic Recommendations for Vendors and End-User Organizations
Frost & Sullivan Awards
- Frost & Sullivan Awards - Mobile FSM Market (U.S.) 2004
About Frost & Sullivan
- About Frost & Sullivan
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| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| WIP Number | F252-01-00-00-00 |
| Is Prebook | No |