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30-Dec-2004
North America
Market Research
F187-01-00-00-00
TE02760-GL-MR_14390
This strategic analysis is part of Frost & Sullivan’s continued coverage of the U.S. retail toll-free services market space. Toll-free services were historically designed to provide businesses with a convenient way for their regional, national, and international customers and suppliers to call inbound without requiring the callers to bear the cost of such communication. Since its inception in the 1960s, the toll-free services market has experienced tremendous growth in calls, minutes and revenues. An increasing focus by businesses on customer satisfaction, a continued growth in call center activities and declining toll-free pricing are just some of the factors which have contributed to the growth of the toll-free market.
Introduction & Scope of the Study
- Introduction
- Scope of the Study
- Research Methodology
- Product Definitions
State of the Market
- Toll-Free Services Market
- Major Findings
Key Market Trends
- Dedicated and Switched Toll-Free Minutes
- Distribution of Domestic Toll-Free Minutes
- Total Working and Available Toll-Free Numbers (1996 to 2004)
- Total Working and Available Toll-Free Numbers Forecast (2000 to 2007)
- Total Toll-Free Calls with Domestic Origination
- Total Business and Domestic Business Minutes
- Penetration of Regional Bell Operating Companies (RBOCs)
- Penetration of Wireless Services
Toll-Free Market Characteristics
- Industry Challenges
- Market Engineering Measurements (2004)
Toll-Free Market Analysis
- Market Drivers
- Market Restraints
- Distribution of Total Traffic by Verticals
- Distribution of Domestic Minutes by Call/Contact Centers
- Distribution of Domestic Minutes by End-User Segments
Toll-Free Market Forecasts
- Total Toll-Free Market Forecast
- Domestic and International Minutes Forecast
- Domestic Toll-Free Revenue Forecast
Conclusion
- Critical Success Factors
- Strategic Recommendations
- Frost & Sullivan Awards
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| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Industries | Telecom |
| WIP Number | F187-01-00-00-00 |
| Is Prebook | No |
U.S. Toll-Free Service Markets
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