Business process outsourcing (BPO) Market

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  1. Europe Contact Center BPO Market
    14
    Dec 2016

    Europe Contact Center BPO Market

    Exponential Technological Change—How Might it Affect the World of BPO?

    Region : Europe

    This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...
    USD 4,950
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  2. Key BPO Technology Initiatives
    10
    Nov 2016

    Key BPO Technology Initiatives

    Outsourcers Forging Ahead with Digital Intelligence

    Region : North America

    The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...
    USD 1,500
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  3. Emerging Opportunities in African BPO Markets
    27
    Jul 2016

    Emerging Opportunities in African BPO Markets

    Innovation Boosts Growth in Key African Countries

    Region : Africa

    This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trend...
    USD 3,000
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  4. Top European BPO Providers in Customer Engagement, 2015
    17
    Feb 2016

    Top European BPO Providers in Customer Engagement, 2015

    Amidst Shifting Corporate and Consumer Cultural Dynamics, Role of Millennials and Brand Strategies will be Key to Excelling in Rapidly Transforming Customer Contact Landscape

    Region : Europe

    WThis Market Insight examines the BPO providers in Europe that were recognized by Frost & Sullivan as skillfully negotiating this changing customer contact landscape throughout 2015: Atento, SNT Deutschland, Teleperformance, Transcom, and Webhelp
    USD 1,500
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