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Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but ...

As the enterprise landscape grows more complex, the attack surface has expanded dramatically. Enterprises embracing digital transformation must deal with a massive number of vulnerabilities daily. Vulnerability management tools have been around for decades, but the technology remains essential because of the rapidly growing volume of vulnerabilit...

17 Jan 2023  |  Global  |  Market Research

Analysis of Mergers & Acquisitions in the Global Vehicle Leasing, Rental, and Subscription Industry

Leasing Contributed Top 3 M&A Deals in 2021 with Total Transaction Value of $59.7 Million

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Vehicle leasing solves several challenges associated with organizations’ mobility needs, such as vehicle funding, fleet maintenance, and residual value risk. To concentrate their focus on core products and services, businesses do well to outsource support activities related to mobility, from purchasing new fleet vehicles to remarketing used ones. U...

Businesses want customer relationship management (CRM) software that unifies all data related to customers and deals, and provides advanced integrations with business applications and advanced security. The CRM industry is in the growth phase, with solution providers consolidating. Some providers offer combined CRM suites while others offer sta...

This Frost Radar™ benchmarks leading digital experience platform (DXP) vendors as the platforms consolidate from fragmented experience stacks into unified orchestration layers that integrate content management, customer data, agentic AI, and multichannel delivery in a single operating environment. Governance has emerged as a primary competitive dif...

As businesses emerged from the COVID-19 pandemic operating environment, found themselves dealing with the Great Resignation as well as an economic downturn and potential recession. That has caused them to reassess spending and force business units to do more with less. Low-code development platforms, a technology that was just gaining popularity at...

05 Jul 2022  |  Global  |  Market Research

Growth Opportunities for Global Special Purpose Acquisition Companies (SPACs) in Mobility

SPAC Deals of More than $16 Billion in 2021 Show SPAC Mergers Gaining Popularity among Start-ups Looking to Go Public Quicker and Easier

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Key Issues Addressed

In 2020 and 2021 SPAC popularity exploded, grabbing the attention of investors, start-ups, technology companies, and regulators alike. The SPAC approach offers many start-ups, technology companies, and non-traditional automotive companies an alternative path to public market. Essentially blank check shell companies, SPACs are formed to list compani...

This Frost Radar™ examining the Latin American customer experience (CX) management landscape includes outsourcing services delivered in each local market and those from Latin American locations to countries overseas. CX management, a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing...

30 Aug 2022  |  North America  |  Market Outlook

Canada and US Water and Wastewater Outlook, 2022

Growth Strategies will Focus on Adapting to Climate Change, Updating Infrastructure, and Dealing with Emerging Pollutants

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This research study discusses the impact of the pandemic on the water and wastewater industry in the United States and Canada, examining the measures being taken by utilities to deal with the same. It identifies the key trends emerging in the industry and the top utilities to watch out for The COVID-19 pandemic highlighted the importance of having...