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This Frost & Sullivan study offers insight into European OEMs’ over-the-air update (firmware-over-the-air [FOTA]/software-over-the-air [SOTA]) strategies. Frost & Sullivan segments OTA updates into 12 categories: Powertrain, Infotainment Services, Connected Services, Advanced Driver Assistance Systems/Autonomous Driving (ADAS/AD), Chassis, Remote S...

The digital content creation, management, and orchestration sector is navigating a fundamental upheaval in 2026. The era of simply producing and storing digital assets has ended, replaced by an urgent need for neural content supply chains that are resilient, intelligent, and hyper-automated. As the volume of content required to fuel global digital ...

Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but ...

This edition of the Cyber Security Technology Opportunity Engine (TOE) highlights breakthrough innovations across AI-driven threat detection, extended detection and response (XDR), behavioural analytics, deception technologies, and human-centric security platforms. Notable developments include GenAI agents for autonomous threat sweeping, post-quant...

The human resources function faces significant disruption as artificial intelligence (AI) technologies mature. While the chief human resources officer organization has been adopting digital technologies to drive greater integration, automate processes, and improve workflows, Generative AI (GenAI) now offers the potential to create a transformative ...

As organizations increasingly depend on digitized operations, their uptake of digital applications has reshaped business models across industries. This business model evolution coupled with the pandemic-induced shift to hybrid work modes have led to the proliferation of privileged identities among both human and non-human users. These privilege...

28 Feb 2025  |  Global  |  Market Research

Global Customer Experience Management Services, Forecast to 2029

Market Growth Driven by Advancement in AI-based Technology Solutions

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Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attenti...

In this study, Frost & Sullivan focuses on leading global carriers that provide managed network services (MNS). Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated internet access,...

Enterprise use of AI has moved past experimentation. Many organizations now run AI inside core workflows that affect customers, operations, and compliance. This shift has changed what enterprises expect from AI implementation and managed service providers. Success no longer hinges on launching a model or completing a deployment. It depends on wheth...