Search results for: 'Platforms for ESG-based Growth Strategy'

As enterprises accelerate their digital transformation and AI adoption, the ability to manage, unify, and extract value from data has become a strategic imperative. This Frost Radar™ delivers a powerful benchmarking analysis of the top 14 data services platform providers—those shaping the future of enterprise data ecosystems through innovation, sca...

Frost & Sullivan defines communications platforms as a service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services in their business or consumer applications and workflows. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaa...

Driven by accelerating content volumes, generative and agentic AI, governance requirements, and increasingly complex content supply chains, digital asset management platforms are expanding beyond storage and search to support content intelligence, workflow automation, rights management, omnichannel activation, and AI-enabled execution. Enterprises ...

Enterprises managing revenue-generating digital services face a structural tension at the core of the edge distribution platform (EDP) market: the architectures built to deliver static content are increasingly misaligned with the performance, security, and resilience demands of modern applications. Fragmented tooling across delivery, security, and ...

This edition of the Cyber Security Technology Opportunity Engine (TOE) highlights breakthrough innovations across AI-driven threat detection, extended detection and response (XDR), behavioral analytics, deception technologies, and human-centric security platforms. Notable developments include GenAI agents for autonomous threat sweeping, post-quantu...

The internet of things (IoT) ecosystem comprises hardware, software/application/platform, professional services, managed services, and connectivity market participants. The hardware component encompasses physical devices the tangible and deployable elements of IoT solutions including chipsets, connectivity modules, SIM cards, and the devices themse...

Digital experience platforms (DXPs) are becoming the central layer for managing, delivering, and optimizing digital experiences across channels. As organizations balance increasing content demands, personalization requirements, and governance pressures, the role of the DXP is expanding beyond content management into orchestration—connecting systems...

Internet of things connectivity managed platforms (IoT CMPs) provide the bridge between IoT devices, the internet, the edge, and the cloud, supporting a range of connectivity technologies. The platforms collect data and then analyze it to extract insights that organizations use to monitor asset performance, identify problems and anomalies, and make...

28 Feb 2025  |  Global  |  Market Research

Global Customer Experience Management Services, Forecast to 2029

Market Growth Driven by Advancement in AI-based Technology Solutions

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Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attenti...