Search results for: 'analytics market'

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...

Businesses receive massive amounts of customer feedback every day through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. Voice of customer (VoC) refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data analyti...

Data is quickly becoming one of the greatest assets businesses own. When exposed to analytics, data offers insights that enable businesses to differentiate themselves from competitors. However, this need to capture and analyze data is a double-edged sword: while it helps businesses maintain a competitive edge, it also presents challenges in how to ...

Most enterprises don’t have the time, interest or skill to continually monitor their cloud environments for efficiency—for example, to ensure that their instance sizes are adequate as application usage fluctuates; that they aren’t running idle virtual machines (VMs); or that they aren’t paying more than they need to. To help customers optimize thei...

The Australian contact center applications market generated revenue growth of 6.9%, with market revenue of $147.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

The Indian contact center applications market grew by 2.7%, reporting a market revenue of $65.2 million in 2016. The market is forecast to see a CAGR of 3.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, ...

As businesses tap new technologies to gain a competitive edge, they are increasingly adding next-generation services like advanced analytics, artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), and blockchain to their applications. According to a 2019 Frost & Sullivan survey of IT decision-makers, adoption of these techno...

Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...

29 Jun 2021  |  Global  |  Market Research

Global Location Intelligence Growth Opportunities

Advancements in Mapping, Positioning, and Analytics Driving Demand for Location Analytics

Infographics

×

This study defines location intelligence (also known as location-based services [LBS]) as a suite of hardware, software, and services that help organizations unearth geographic context from enterprise data by: • Acquiring and managing location data associated with assets, users, and customers, • Combining this data with those from other sou...