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01 May 2001  |  Global  |  Market Research
Emerging Technologies: Card Management Systems
2000 Base year: An analysis of the three platforms competing to gain dominance in the Smart Card industry- Windows, Java and MultOS.
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17 Oct 2008  |  Africa  |  Market Research
The South African ERP Systems Market
This study provides an overview of the current state of ERP software and its future prospects in South Africa. It represents key application areas, including; Financial, Human Resources, Manufacturing, Industry Specific, CRM, SCM and other services. It identifies key market forces such as; challenges, drivers and restraints. The study gives insight...
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27 May 2021  |  North America  |  Market Research
Improving Customer Journeys with Biometric Authentication Systems
Biometric Technologies Enhance the Customer Experience While Complying with the Highest Security Standards
The global biometrics market is growing fast because of the ubiquity of some biometric modalities, such as fingerprint and facial recognition. The deployment of biometric technologies is increasing across different business sectors because of their ease of use, high security and assurance, and quick scalability. In recent years, businesses have ...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Powering Singaporean Contact Center Applications Market, Forecast to 2026
Adoption of Digital Channels, Analytics, and Speech Technologies to Create Growth Opportunities
Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration and System Upgrades Fueling Japanese Contact Center Applications Market, Forecast to 2026
Speech Recognition, Natural Language Processing, and Artificial Intelligence to Enhance Customer Satisfaction and Optimise Costs
The Japanese contact center applications market generated revenue growth of 5.4%, with market revenue of $178.2 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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22 Dec 2022  |  Global  |  Technology Research
Decentralized Finance (DeFi): Disrupting Financial Intermediaries
Technology is Offering a Digital Alternative to Transform the Finance Industry
Developers coined the term DeFi (defy) to illustrate eliminating regulatory parties and intermediaries from transactions, as multiple parties being involved in a transaction leads to low transparency and money loss for the user in a traditional financial system. DeFi allows clarity and transparency, giving users confidence and an understanding of ...
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28 Oct 2025  |  North America  |  Frost Radar
Frost Radar™: Private Multi-access Edge Computing in North America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Edge computing pushes intelligence, data processing, analytics, and communication capabilities to where the data originates: at network gateways or endpoints. The aim is to reduce latency and ensure efficient networks, operations, service delivery, and an improved user experience. Private multi-access edge computing (MEC) is a private mobile networ...
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15 Dec 2021  |  Asia Pacific  |  Tracker
APAC Contact Center Applications Tracker, 2021
Digital, Omnichannel, Cloud Applications Drive Growth of Contact Center Solutions in APAC
The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...
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16 Sep 2025  |  Global  |  Market Research
Agentic AI: Emerging Trends and Opportunities
Agentic AI Transforming the Enterprise Value Curve
Agentic AI is redefining the enterprise AI landscape by moving beyond traditional and generative models toward autonomous systems that can reason, plan, and act across complex workflows. Enterprises are increasingly moving from experimentation to production-grade AI deployments, embedding agents within workflows, customer journeys, and IT operation...
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29 May 2026  |  Asia Pacific  |  Market Research
Asia-Pacific Cross-Border Payments and Remittance, 2025–2031
Digital-First Remittance Models and Regional Interoperability Create Transformational Growth
The Asia‑Pacific (APAC) cross‑border payments and remittance landscape is being reshaped by rapid digital adoption and growing geopolitical complexity, disrupting traditional remittance models and accelerating the shift toward real‑time, interoperable payment ecosystems. A key industry trend is the accelerated migration from cash‑based and informal...
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