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17 Dec 2025  |  South Asia, Middle East & North Africa  |  Customer Research
The State of Artificial Intelligence (AI) in India, 2025
Highlights and Growth Opportunities from a 2025 Frost & Sullivan Survey of IT and Business Decision-Makers
Artificial intelligence (AI) is rapidly reshaping the priorities and operations of Indian enterprises. This Frost & Sullivan report provides a comprehensive analysis of AI adoption and deployment, drawing on survey data from IT and business decision makers across a range of industries. The analysis examines the current state of AI implementation in...
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08 May 2017  |  Global  |  Market Research
Global InsurTech Market, Forecast to 2022
Technologies such as AI, ML, and IoT Enable Insurers to Obtain Effective Insights on Customer Behavior and Help Improve their Operational Efficiency
Unlike other areas in financial services, the insurance market has not been remarkably disrupted by innovative technologies and new business models until now. While the pace of innovation is rapid in financial services, insurance is still a complex and a highly regulated market. However, it appears to be at a point of articulation, as stakeholders ...
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04 Jun 2020  |  Asia Pacific  |  Market Research
Opportunity Analysis of Asia-Pacific Contact Center Applications Market, Forecast to 2025
Traditional, Core Application Segments Declining Due to Growing Focus on Advanced Applications
The Asia Pacific contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $670.8 million in 2018. The market is expected to grow at a CAGR of 3.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhan...
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07 Jun 2021  |  Global  |  Tracker
Internet of Things (IoT) Platforms and Software Forecast, 2020-2025
As IoT becomes Pervasive in Different Verticals, Platforms and Software are the Enablers for Smart Solutions and thus Drive Growth Opportunities in the Entire Ecosystem
The Internet of Things (IoT) extends Internet connectivity beyond traditional devices like desktop and laptop computers, smartphones, and tablets, to other devices that use embedded technology to communicate and interact over the Internet. IoT platforms are the building blocks of IoT solutions, offering multiple services such as application enable...
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20 Mar 2020  |  Asia Pacific  |  Market Research
Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2025
Market Demand is on the Rise, Primarily Driven by the Shift toward an OPEX Model, Flexibility, and Scalability
While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...
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02 May 2018  |  North America  |  Market Research
Latin American Software- and Platform-as-a-Service Market, Forecast to 2022
Brazil and Mexico are Leading the Market, Forecast to Reach $6.19 Billion in 2022
The cloud services market in Latin America has been witnessing changes in the consumer mindset toward cloud computing. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of the SaaS and PaaS solutions and therefore are making investments in the cloud. The SaaS market has diversified industry...
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22 Jan 2026  |  North America  |  Market Research
North American Wavelength Services Forecast, 2025–2029
Increasing Adoption of Advanced Technologies Continue to Drive the Demand for Wavelength Services and Create Future Growth Opportunities
This study examines the North American wavelength services market from 2024 to 2029, which will continue to witness a single-digit growth rate throughout the forecast period, driven by exponential bandwidth demand from wholesale and retail customers. The study covers revenue forecasts, revenue split by retail and wholesale, revenue split by transpo...
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28 Jan 2022  |  North America  |  Market Research
Global Low-Power Wide-Area Networks (LPWAN) Market, Forecast to 2025
LPWAN Technologies to Shape the Future of Massive IoT, Allowing Many Use Cases to Scale
Low power wide area network (LPWAN) is a wireless wide area network that is optimized for non-mission-critical applications in machine-to-machine (M2M) and Internet of Things (IoT) communications. LPWAN deployments benefit M2M and IoT applications in terms of extended coverage, low transmission rate, longer battery life, cost savings in operations,...
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17 Mar 2020  |  Asia Pacific  |  Market Research
Asia-Pacific Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
The Asia-Pacific region is a preferred offshore destination for the contact center outsourcing market. The industry is expected to flourish in Asia-Pacific despite a volatile global outlook and currency fluctuations. Key drivers include low labor costs, large talent pools, domestic market growth, supportive infrastructure, fluent English and local ...
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04 Sep 2025  |  Global  |  Market Research
Global Contact Center Solutions Market, Forecast to 2029
Enhancing Business Outcomes Becomes the Name of the Game
The global Contact Center Solutions market achieved solid growth in 2024, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectations by deliveri...
$2,450.00