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The Frost & Sullivan Global Cloud User Survey tracks perceptions and behaviors related to business cloud decisions. By analyzing Latin American results, in comparison to other regions, we can identify and explore key determinants of cloud mindset and momentum in the region. The current survey was conducted via web in April 2019, garnering respons...

This year’s survey—the first to collect cloud perception data from businesses around the globe—was conducted via the Internet in April 2019. The survey garnered responses from 1266 IT decision-makers from around the world who are responsible for the purchases of IT infrastructure, software, or services for their respective firms. Cloud is recogniz...

The US mobile device and data industry continues to grow at a steady pace. Wireless high-speed broadband services, developments in the cellular machine-to-machine and Internet of Things (IoT) sectors, and the resurgence of unlimited mobile plans are the top growth drivers. New network technologies, device form factors, and computing paradigms conti...

In Latin America, businesses increasingly adopt cloud computing, artificial intelligence, and machine learning technologies to support their strategic business growth. Despite a projected slower economic growth in 2024, digital transformation remains robust. Companies seek external partners to assist them in their journey toward full digitization. ...

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...

For more than a decade, cloud has been a critical force powering digital transformation efforts for enterprises around the world. Hyperscalers, such as AWS and Microsoft, that provide infrastructure- and platform-as-a-service offerings to clients across various industries have been dominating the market. In the past three years, a new chapter in cl...

Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business ob...

The Future of the United States explores the transformative trends shaping national competitiveness, economic resilience, and technological leadership through 2035. US energy policy is reinforcing fossil fuel expansion while navigating the growth of renewables, addressing increasing electricity demand from AI-intensive industries, and modernizing t...

16 Apr 2021  |  North America  |  Market Research

Post-Pandemic Digital Transformation Creates Opportunities in Data Use and Management

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

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The first half of 2020 challenged businesses operationally, hindering many digital transformation initiatives and creating urgent business priorities that centered on productivity, efficiency, and the customer experience in the new environment that the COVID-19 pandemic brought about. To meet these goals, businesses are increasingly relying on data...