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While this deliverable focuses on Brazil, it is part of the larger 7-nation, 6-industry survey. The complete Voice of the Enterprise Security Customer survey by Frost & Sullivan samples organizations across major international business regions and is based on responses from 2,448 CISOs and key security decision-makers. The nations surveyed are Japa...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

Although the managed security services market in Latin America (in the Southern Cone in particular) has not yet reached maturity and is in an incipient phase compared to developed countries, competing in this segment is an important challenge for providers. New contenders appear every day, as do innovative devices and platforms. The main offerings ...

The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...

Even though the worldwide economic crisis has negatively affected the Latin American Network Security markets, the region is forecast to grow at higher levels than more mature regions such as the United States and the Western Europe. Hence, the majority of global vendors are investing strongly in the region. Important market catalyst include: the h...

The ongoing arms race between cybercriminals and the cybersecurity industry leads security vendors and service providers to develop new solutions and technologies. In recent years, security players have harnessed machine learning, automation, big data, analytics, and other technology innovations to enhance, upgrade or completely reinvent cybersecur...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...