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Frost & Sullivans Evaluation of Systems Integrators study measures the preferences of systems integrators among CIOs and CTOs throughout the United States. Furthermore, efforts were made to measure various important services and features and their satisfaction among the C-Level Executives.

Mexico is the second largest market for IT products (software and hardware) in Latin America, after Brazil. The large amount of corporations and businesses in Mexico, combined with an openness of new technology has made this market highly dynamic in nature. The stability observed in the Mexican economy has contributed significantly to the growth in...

12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

The continued penetration of high-speed broadband services into advanced mobile devices, developments in the cellular machine-to-machine (M2M) and Internet of Things (IoT) markets, and the resurgence of unlimited mobile plans are the top drivers of the North American mobile communications market . This tracker presents metrics for leading mobile op...

The continued penetration of high-speed broadband services into advanced mobile devices, developments in the cellular machine-to-machine (M2M) and Internet of Things (IoT) markets, and the resurgence of unlimited mobile plans are the top drivers of the North American mobile services market. This tracker presents metrics for leading mobile operators...

The continued penetration of high-speed broadband services into advanced mobile devices, developments in the cellular machine-to-machine (M2M) and Internet of Things (IoT) markets, and the resurgence of unlimited mobile plans are the top drivers of the North American mobile services market. This tracker presents metrics for leading mobile operators...

In the ever-evolving business landscape, staying ahead of the curve is essential. The world of enterprise communications transformed over the last decade as businesses grappled with the challenges and opportunities of the digital age. Communication tools and strategies have evolved to meet the modern needs of workers. An integrated approach for ...

The COVID-19 pandemic that has forced governments across the globe to order citizens to stay at home and follow physical isolation has further highlighted the benefits of remote working. Thanks to cloud and advances in networking technology, much of the global workforce (wherever applicable) is able to continue doing its work from a remote site. Wi...

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...